Customer Ratings & Reviews

Due to Covid-19 technician only did contactless delivery...no installation

Didn't get the voice control working. Or the button with the 3 color dots.

Let’s start by the fact that I physically went to the store to pick everything I needed for the wall mount. The day they arrived they didn’t the right tools to mount my tv so they had come a different day. You have to go through the entire scheduling process again. The second time they came in they didn’t have the correct cables and they were too short and they were rushing. They did such a crappy job and let all the cables just laying out there which defeated the purpose of getting the tv mounted. On top of that They set it up crooked and rushed and left. Please please please do not get anything installed through the geek squad. They are unprofessional and most likely won’t post my review.

Opted for an easy and free service but the Geek Squad drilled a hole in a water pipe in the wall, which resulted in a significant amount of water damage to my walls, insulation and ceilings over two stories. The Geek Squad crew was very nice and professional but this issue is now a massive ordeal due to the property damage. The water incident made it impossible to actually mount the TV so essentially all I received from the professional service was two stories worth of water damage. The insurance has also been nonresponsive which is an issue given the repairs needed and the urgency with which they are required. Very disappointed given how easy this task is.

Do not buy a TV from Best Buy. Today is 1/24/25 I originally ordered my TV in 11/2024 it arrived damaged then I had to wait for fulfillment, it sold out. Now I paid for a new TV, they are horrible to deal with. Installation mixes up the appointments and now wants to reschedule. Many days off work to wait for TV that never came. I am done

Geek Squad never came out to do promising job and instead I got a third party that came out to wall mount tv and wasn’t too satisfied but they did what they had to do. Didn’t even the remaining job of concealing the wires. Major disappointment.

I made the mistake of utilizing their services to setup my Sony 900e TV. They couldn't get out of there quick enough. It was very clear that they had no interest in answering questions or giving an education on how to operate all the functionality of the TV. I won't use them again.

First time very helpful but This time not so much. These employees were worse than a married couple

Your installers drilled into my stone to mount the TV then determined they needed a different mount. Promised to return with bigger mount prior to an event scheduled at my house on 2/26 and I agreed. After contacting the technician and he could not tell me that they would get back to me before 2/26 I hired an outside company to come to mount the TV in my home. Your technician left me between a rock and a hard place, not being able to assure me that he and his partner could return to my home and mount the TV prior to my event. I'm really not happy that I had to pay $300.00 to another company to install a TV purchased at Best Buy.

We had Geek Squad members come to our home to mount our TV only to tell us that they were unable to do the job as we wanted the TV to be mounted above a fireplace and it required additional materials. The salesperson we spoke to at Best Buy had told us this wouldn't be an issue, but it was. We made a follow up appointment that we were assured would be Geek Squad again, but it ended up being a third party service. The person from the third party was a somewhat new employee and did not have expertise in mounting TVs - he first placed the mount upside down and then had the TV mounted on a tilt. Overall this has been a VERY frustrating experience and we have wasted three days and countless hours on the phone to try and mount a single TV.

The guys were very nice. Didn’t notice till they left that the mount or tv is not centered.

Techs took 2 trips and still couldn’t install tv in basement. Didn’t have parts asked me to order from CA when my handyman hung it. Waste of money. Would not recommend paying for a service who doesn’t have parts on hand.

They just delivered the item, did not set up the item for me

They did a good job other thank it was not centered as requested.

The guy was not a Best Buy feel squad but an outside contractor not prepared with the tools for the complete job. Also on a side note I am still waiting to hear about a claim

I purchased a TV online and included the mounting service. When Best Buy showed up to do the installation they saw that it was on a wall with stone veneer instead of a normal wall. Apparently they have a different team to do installations on stone so we had to reschedule and there was an additional up charge. They said they'd take the TV back and reschedule with the other team for me. That didn't happen and it turned into a whole mess because the TV got lost in their system. Eventually I had to pick up the TV from Best Buy myself and I ended up finding a local installer to put the TV up for me for half the price.

I ordered a TV and sound bar on 12/24, nearly two months later neither has been delivered. They have cancelled delivery 4x some on on the day of delivery. One time the guys on the truck called and said I had to pay more for the delivery (on the day of delivery, after I scheduled my day around it), then cancelled after that.

Overall, the service was good , my tv is just slightly crooked!

they did a good job setting up the TV quickly, but they never connected Xfinity box, only Wifi and it's still not working, they just said that's easy to do and they left. I would like them to come back and set up all connections and don't leave before making sure its all functional

The best buy crew came in and mounted the TV in about 15 minutes. I felt like the expense was high.