Customer Ratings & Reviews

RECEIVER WASN'T CHECKED PROPERLY FOR RECEIVING SPECTRUM SIGNAL.

Agents weren’t flexible with my scheduling needs. The people that came out to my house were rude and I felt like they were basically telling me to go screw myself. I’ve used the geek squad for a lot of things and it was a major let down. It may be a LONG time before I choose Best Buy again.

The man who came to install the tv was courteous and handled the installation fine. When he left he failed to close the gate behind him. our dog got out and I had to chase her down to get her back into the yard. That was not acceptable.

My initial 2 calls were a joke...I couldn't understand the person trying to take my order and they couldn't understand me. No disrespect intended, but HOW are you supposed to conduct business with people that can't speak clear English, or can't understand English??? We have spent thousands with Best Buy just in the few months. We expect NOT to have to speak with 5 Customer Service people before our order was completed correctly. We went from an install date of June 29, to July 7 in the 5 hours it took today to get our order straight and correct. Our relationship with BB & Geek Squad is now strained and may remain that way.

Geek Squad was a no-show on our scheduled appointment day and I couldn’t get through to anyone- the delivery company, Geek Squad, no one. Was disconnected multiple times from hold and was maddeningly shuffled around. Ended up having to go in to the store (during Covid so I was really trying to avoid this) and was basically told, “oops. We can get there in two weeks. Our bad.” Now the customer rep at the store was super super kind and apologetic and cool, but he is from Best Buy- not the Geek Squad. I had to pick up my tv (80 pounds), have a friend come over and help me carry it inside, and hire someone through a local handyman listserve to install it. I would buy from BestBuy directly again, but will never again use their online service or Geek Squad. I couldn’t have been less respected (while I proudly was never a Karen) or have had my time less regarded.

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The service was scheduled over a week out and TV had to come from another store. The cost to mount a TV is excessive. It was well over $200 for just the service and the installer was only here 20 minutes. The only reason I'm giving 2 stars is because the guy was nice.

The Geek Squad workers were great, but I am very disappointed that they were unable to mount my TV on the wall because I have metal studs. They also informed me that calibration was no longer done???

Did a good job. I can’t complain except he was a little sloppy.

Bought an 85 inch TV and the guy who installed on the wall made a mistake drilling to the wall realized it was too high and then drilling 2 holes again. The guy didn’t care that they’re putting holes on your wall because it will be covered anyway by the tv. They are just careless. Better to hire real professionals with the cost you pay them.

Can't really rate Geek Squad when Best Buy sent a third party installer.

The agents were late to make delivery of the TV. They could not get my Bose system to work properly. They came out three different times and could not figure it out. My daughter recommended a optical cable initially and they said it would not help. Finally she brought me a optical cord and the Bose system was in operation.

This did not go well. Three different times an installer did not show up for a scheduled appointment. At all. No call, no explanation, no nothing. Customer service phone support was of no help even after all the hours wasted on hold trying to get through. I finally had to go into the store and talk to a manager to get this straightened out. Turns out the installers not showing up were third party installers. Once I was scheduled with an actual Geek Squad installer it was fine. He came when he said he would and got the tv mounted for us. Super nice guy. Lesson learned: when you schedule your install make sure your installer is not some random third party installer.

Did fine but they did leave a couple exposed holes in the wall

T v does not work with the remote can’t turn off or on

Happy with mount. It took Geek squad a while to figure out what they were doing.

Tv not level and wires weren’t hid behind the wall

Installer was polite but there were issues--that is the reason for three stars.

Agents mounted my tv all the way to the ceiling which looks terrible and they connected the wiring improperly. I had to have a Dish technician come fix what the geek squad did. I was charged outrageous fees for faulty work and I also had to pay the Dish technician. So far I have not been contacted by Best Buy. I think their service sucks so far.

After waiting for a month for TV mounting, the technician told me he could only deliver the item and could not install it because they had not charged me the correct amount for installation. He would not take my credit card to pay for the extra charges. Installation had to be cancelled because of errors on Best Buy's part. Very disappointed as I had waited over a month. He could not give me a new date for future installation. It seems that the technicians, the scheduling department and the sales department do not communicate well with each other.