Customer Ratings & Reviews

Pretty east review. The installers are fantastic...everything else sucks and the communication is terrible. Geek Squad customer service is a joke and what they tell you isn't what you get. But besides that it was just great!

Good price. Good crew. Made helpful recommendations to personalize for our TV and home.

Agents mounted TV and soundbar but failed to install the cable to connect the soubdbat to the TV. It took me two hours to find the cable and eventually hook up the cable. I requested a refund of the $60 that I was charged for the soundbar hook up. I spoke to a call center person who promised me a call back in 24 hours from someone on the Geek Squad team but I never got the call.

Geek Squad advertises that they will run the wires inside of the wall. However they do not mention until your installation begins that TV cables and AppleTV cables and etc are not "in wall rated" so they can't run them in the wall for you. I would only recommend if you are willing to run the wires in-wall yourself or don't mind the wires showing.

We have used the Geek squad previously and have had a great experience . This was the total opposite . They were rude and said ensuring the tv was “ connected” to WiFi and cable was not their job . Then what is the “ geek squad “ job ?? A handyman can put up the tv mount . They were rude, did not listen or give an overview of tv functionality . Horrible experience - one star for the mount of tv -“ technicians “ 0 stars. I sent a detailed review to be contacted and Best Buy never followed up .

I should have wrote review much sooner but didn’t know it was an option for geek squad. Was told the high price was because of larger tv so 2 ppl come to install. 1 man came so I helped him from the moment he arrived until he left. Mad several holes in wall before he got it right. Wish I would have let my husband do it like he wanted to . I also had to ask him to set the tv up which was part of the service. He turned the tv on and put internet password in. As I am technically challenged I waited for hubby to get home before I messed with it. I almost forgot the dude hung on the tv with his weight to make sure it wasn’t going anywhere. I would never hire geek squad again.

Minimal support with connecting devices. Representatives were more interested in doing a quick install. No explanation for how to operate the TV. Let me to figure out how everything was supposed to be connected and working.

This install was horrible from the contractor. I prefer Geek squad instead of an outside contractor. I have wires behind the TV coming apart. I need Geek Squad to come and redo this install ASAP.

The tv and speaker were supposed to be delivered today. But apparently a part for the speaker is not available. They could have still delivered the tv. But they just left a cryptic message. Very disapointed in the Best Buy service.

They sent one installer instead of two. My TV was mounted on the wall. I had to help him take down old one and hang new one. I had a cable box ,blu-ray player , and vcr hooked up . They all worked. The first thing he did was pull all wires off and put them in pile. He said I had to many wires. He hooked up the vcr with one coaxial cable. He left without showing how everything worked. The vcr did not work. I bought an adapter to get the vcr to work for $50. I am still trying to learn how the soundbar and tv work. I should have installed it myself and saved money and had less grief.

He was ok could consealed wires better and improve the wires

Showed up 2 HOURS after estimated delivery window so they were denied entry to the building. Trying to refund or cancel the TV mounting service that was paid for was a NIGHTMARE. ZERO STARS if possible.

They mounted the Tv and that’s all. They were fast

This has been the absolute worse service I have encountered. I bought tv and sound bar on 12/4. Per the store it was going to be installed by sub contractors on 12/23. After taking half a day off work on12/23 I was told that Best Buy “lost” my TV. Installation was rescheduled for 12/28. Installers came to house and said that they would not hold tv up for me to see where I wanted it installed. So, after almost a month of not having my tv installed, Best Buy said that next available appointment was 1/18/21. Hopefully 3rd times a charm. Spoke to geek squad and they told me to speak to store manager for quicker installation. Store manager said he could not do that. Seems like a disconnect between Best Buy and geek squad.

The agents mounted tv but did not raise it even over my existing 300 Bose soundbar, The 900 soundbar I won’t be able to see a few inches of bottom of screen. I asked for them to raise the tv. I was told I didn’t want more holes in my wall. I replied I’m old and don’t give a dam about those holes, (maybe 2 3/8” holes BEHIND the tv 2of the holes could be reused.) They were too busy watching 2 new. reviews of Evengers and paid me NO attention, then left. I want the tv raised a couple of inches so the banner across the bottom during a sporting event can be seen. Horrible service. What must I do to have this done?

They left a CAT6 network cable hanging and would not place behind the wall with other cables.

Everything went fine, de-install/install. Agents were professional and worked together well. After they left, I realized that my external sound system worked fine with cable but not with the "smart" functions from the new TV. Sound from the "smart" functions would only play from the TV's internal speakers. Not happy.

I was led to believe by sales individual that the tv would be hung and setup programming. . I had to help hang tv and got very little info on setup

I am not much satisfied they are very hurry for next job .

The tech left "pilot holes" the whole reason i paid for this was because i didnt want extra holes that weren't necessary. Still waiting on how they're going to fix this. Dont get this. The only reason they get a star is because my tv is hung.