Customer Ratings & Reviews

Have always had great luck with the geek squad but after this I probably won’t use them anymore. I now get to have a painter come out and patch holes in my wall from where they had to move it; after it was mounted 1/2 a foot off center. I hope you have the time to wait around for multiple appointments.

I was scheduled to have my TV mounted on the 7th of September. The Geek Squad never showed up. I called and no one could give me an explanation. Instead they placed me at the end of the scheduled which turned out to be September 22nd. After that long wait of having my TV waiting to be mounted the men came and couldn't mount it. We had to do it ourself!!!! It's a very helpless feeling when you can't get the help you need with the Geek Squad! Calling in to the automated system was a nightmare. Sad because Best Buy is the only electronic store in the city so you are at their mercy when it comes to buying Large screen TV's and having them mounted.

The geek squad guys that installed my replacement TV did rushed on installing the TV they didn't bother to level the TV nor put it in the center; after the installation they didn't even sanitized the place as a precaution for COVID-19. And the worst thing they refused to give me the new remote control and TV stand that came with the new TV replacement, and insisted me to just keep the one from the defective TV, now i'm in dilemma that in the future the remote will not work properly as they didn't come as partner of the new TV, it had some issue in the old TV that it's kind lagging. The TV stand I don't know if it's exact fit as TV was wall mounted.

Install did not set up all the items on the TV = Google or the

I had to leave my job to come for the installment but the guy did a good job .

The agents mounted the mount and offered to come back to install the actual tv since the tv I had order didn’t arrive on time. However, once the tv arrived I wasn’t able to reach them so I had to finish the job. Wouldn’t recommend using this service.

The installers were quick and braved bad weather to get my TV installed, but they hung it crooked. Blamed it on the stone for my fireplace not being level. I put two different levels on it and it is not level.

Geek Squad employees should stop putting Verizon mini boxes behind flat TVs mounted on the wall. They are the experts. I say this because when there is a problem with the Verizon box or TV the repair person can't get to the box or tv without taking the TV off the wall.

Horrible service. The guy showed up without the mount I paid for, because he forgot it at Best Buy. Then tried to tell my wife that for a “tip” he would “give” us a cheaper mount and cancel our order but still doing the service under the table. Do not recommend. Stay away. My mount was eventually installed and is now crooked.

3rd party vendor mounted tv only could not mount our soundbar so I have to return mount for soundbar. Did not get much direction on the system. Big sale was voice remote 3rd party said they don’t do that on installation.

When my tv was installed I told the technician that the screen had two dents on it. He stated that he was going to document it and that someone would give me a call. I haven’t recieved no call so I called and now im being told the installer said it was fine. That person’s lied. I told him they had two dents and he said it was normal but would document it and to wait for a phone call.

When in went into Best Buy sep 14 I told the sales associate I needed my internet set up and ran through the tv and found system . He said no problem . Geek squad would do it all . I waited til sep 24 for geek squad The agents came and refused to do it . They said internet or Setup . They used my phone to setup in 10 minutes and then left . Leaving all the equipment unboxed . I made multiple e calls to get another appointment . They said management would follow up . Next person came said they didn’t know how to do ceiling mount . I talked to customer service again. . No one ever came , no one followed up . I returned equipment

At first I thought they did a good job even though they didn't bring cable channels as I requested now I'm noticing the TV droops forward and camt be adjusted fortunately it droops at a good angle but would be nice to be able to adjust.

I paid $250 for mounting on “special surfaces” anticipating my thick drywall may be considered that. When Geek Squad arrived, they said drywall is think so I needed to pay an additional $150 or they would not install. After paying 4K for the TV and waiting a week, I paid thinking I could fight later. Best Buy customer could care less. Will utilize my gift cards for the credit card purchase but will never shop at Best Buy again.

The agent mounted my tv but damaged the wall and a cabinet under my tv. I have been unable to get the matter resolved with Best Buy despite numerous attempts.

The TotalTech coverage. Ordered 2 TV's and 2 TV Brackets for install. The team came stating they only planned for one, were rushed and frankly a bit intimidating. Really expected a better experience.

Hi, Even though I inform the technician where I wanted the TV, he suggested a lower area. Still, I requested to be in the place that I wanted but technician still put it on the area of his recommendation. It's not like the technician is staying at my house to watch TV. Not happy, and I do not want a lot of holes in my wall. thank you

They looked at a couple of setting and told me it was an outdated cable box. That's what I received for 250.00 dollars

I am VERY unhappy with Best Buy service in Destin Fl. The salesmen told me whatever they thought I wanted to hear to make this lucrative sale. When the independent contractor came to install the tv's they did not run the wires thru the walls like I had been assured they would do by two different salesmen. I paid for installation including this requirement for the wiring and did not get that service. After speaking with two managers, one of whom tried to help, the second just blew me off, I had to pay another person to come get the tv's operable. I am disgusted with the lack of service or concern for the customer at the store in Destin. If there had been anywhere else to buy these tv's and get them installed, you can be assured I would have done just that. Unfortunately, Best Buy has a monopoly on that market and the Destin store sucks that for all it's worth.

They out sourced my appointment to a 3rd party. The day of my appointment, the technician texted and asked the size of my television. He stated he would be there, as I was the last appointment. I waited all day. About 6:30pm, I texted and asked was he still coming. He called and stated no, because it was a two person job. He knew this from the conversation earlier in the day. I let that go. He promised that he was speak to his supervisor and I would be first the next day. Never heard from him again, after several calls/texts. I went to and called Best Buy several times. Spoke with several people. After getting the run around for over a week, some one came. I continued to call and got a full refund. I will never pay for greek squad again.