Customer Ratings & Reviews

So disappointed with the service. Paid $ 200 for them to hook & setup up my tv with all the acessories and they left me with only the tv setup. Send only 1 guy for a 65 inch tv and I ad to help him mount it. I had to help him . He told me he did not had the time to hook up the wee or Bose speakers, it was my problem. He did not have the time to do it cause of too many orders and he was the only guy on the job. Gosh, what a way to blow $ 200 for less than 30 minutes work, so disappointed

They were great and efficient but were constantly trying to up sell while they were there.

The third party for Best Buy did NOT install my TV correctly. They mounted it too high. The tech recommended a higher height than the wall mount bracket company did and changed where I had installed the brackets as per the mount. Did not secure power cable to the back of the TV as per manufacturer's instructions. I have to rehire someone install it completely and correctly. Best buy gave me a partial refund but did not even ask to have a return visit to make it right. Will never use them again and will make purchases elsewhere as they do not stand behind their service!

My TV couldn’t be mounted because it was damaged. All they did was put the TV on stands and plug in the sound bar: something I could’ve totally done on my own had I known the TV was damaged. But they still charged me $100 bucks for it calling it a “set-up,” but it’s not like they had to set-up or program the tv or sound bar or anything! They just had to plug things in. I understand paying something for having them make the trip, but $100?!? I guess I’m lucky I initially had a discount because they wouldn’t charged over twice that amount!

The installer didn’t seem to know what he was doing, he tried to tell us because we bought a Samsung Frame TV, it could not be centered on the wall then when he connected the Samsung soundbar he used the wires and insisted they were needed, the soundbar is wireless and when we installed and mounted our other TV we needed no wires. He was rude and condescending, he had no extra supplies with him as he told us”I squally have screws with me but it’s the end of the day and I ran out” Really poor service for the high price.

Crew arrived and told my wife that I had to have an electrician install a media box. The crew left and I arrived with no tv installed. It was critical to have this tv installed for the events taking place this weekend. Drill a hole in the center and and at the bottom of the wall . Put the bracket on the wall plug the tv into outlet. I provided the echo get wall management kit which takes 5 minutes. Very disappointed in Best Buy and will be returning the tv

The agents mounted the tvs and they are in a perfect location. My only complaint is I had a vision in my head of them being professionally mounted which includes hiding the power cables and hdmi cables but apparently Best Buy doesn't do that which is whack!

While booking this option, The Geek SQUAD team committed points were NOT accepted by the team came to my home. They completely denied to perform what they committed to me and they were very hurry to leave my home ie., with in few mins.... I paid close to $275 and they are NOT ready to spend 10 mins to switch on the TV... Please ask them in written... Very Very....BAD experience , I would recommend to hire from out side....

Confusion from the best buy scheduling department.

The team that came to install it did not have any clue. I had to get involve so that the work was done correctly. They did have the right tools to do the work.

I was very impressed with the technician who reinstalled my tv and installed my sound bar but I have a billing issue that has never been resolved. My billing was not correct and I have not been able to straighten it out. I was working with Josh, but he has not responded

my service with geek squad worked out good, there were no issues

should have been a free service with price paid for tv! They did a good job though.

The installation of my tv was horrible. The technician Amado did not complete the job and left wires hanging. He came a second time and knocked out my entire WiFi connection. Terrible

We had a third party installer first come out and it was a disaster. After another Geek Squad member came out and didn’t finish the work, I went to the Brentwood TN store and finally got the right mount and soundbar mount. Finally, at the 4th or 5th trip, they finally finished the job right. The last two guys said the tv was hung so poorly, they were surprised the tv hadn’t fallen. This was a disaster.

Not great for $300. Crooked. Power strips filed loosely behind TV on top of mount.

installation was basically a disaster. Multiple failed attempts with different crews including a 3rd party vendor then multiple Geek squad installers. They also made me take multiple trips to actual store after each error to bring back tv mounts that were they couldn't properly install, instead of returning it themselves. I've been waiting for compensation for over a month and nobody has followed through as they promised. Please call me at 704-699-2557 to resolve this.

Omg idk. There's a lot of holes in the wall. Idk. Does geel squad repair it.

I had the worst experience with this. They canceled on me three times in a row. They finally came almost 2 weeks later they put my TV in crooked I called back. It took them another week or two to come back while at that time they canceled on me two more times. They also told me they were going to compensate me for all of this mayhem that they were doing for them to turn around and not help me at all. They put holes in my wall that I have to repair now, it’s such a disaster

From the minute the tech stepped through the door there was attitutude. Fortunately for me I had to leave & go to work but unfortunately for my boyfriend he had to stay & deal with the attitude. We purchased an install and hook up but apparently you need to very, very specific what you want hooked up. They will not take your cable from one side of the room and place on another wall without an additional charge (we had to move the wiring) and then we were told they do not hook up Comcast wiring for internet. They did mount the bracket competently but truthfully I would have been better watching u tube & doing it ourselves than dealing with this surly combative tech. Probably a great service with another tech but we weren’t so lucky.