Customer Ratings & Reviews

The agent mounted my TV but did not have the equipment to conceal the wiring. He promised to come back but cancelled on the day he was due and then never responded to my calls and texts.

No one showed up or called the date the installation was scheduled. When we went into Best Buy to find out what happened we were told by store manager to go and call Geek Squad ourselves. There was nothing the store could do even though they took my order and Geek Squad was standing next to them. When we called Geek Squad they said they could not help but to schedule the install for another 10 days out, which was not acceptable. They said to go back to store. Back at store, manager said too bad. That's all we can do. We cancelled it. No one apologized or offered to accommodate for the mistake. Worst customer service I have ever received at Best Buy and very disappointing.

Wanted a 70’’ tv. Salesman Hayden talked me into a 65’’. When it was delivered, Hayden had written the order for a 55’’ tv which is what was delivered to me. Not real happy. Now, I’m stuck with a 55’’ tv and still have to buy a 70’’ which I wanted to begin with.. ..if there was a decent place, I would buy a 70’’ somewhere else. I am very very unhappy. Also these surveys don’t mean anything. This is the second one I’ve written and no one has contacted me so what’s the point?

Would have liked the shelf under the TV to have been centered.

lazy and unprofessional technician....i paid to mount the tv on wall. after wasted my time and money, as i am typing this message the tv was place on the floor while their technician check it as completed. i called customer service to report this situation, I was held for about 1:30mins without solution. very POOR customer service. after i spent the ridiculous amount, nobody call me till now. i can NEVER try this again, never!

The agent mounted the screen but did so in a way that he subsequently told would require us to install and pay for a new Verizon line in order to view Verizon on our two other screens. He also did not delete the closed captions from the screen as we requested.

Ended up doing my own install. Nice that this service is offered.

The clowns that showed up were barely able to hang my tv on the wall. It’s crooked of course and they did not do anything with the cords. Some Bozo the Clown independent contractors for Best Buy. I will never let anyone that is not a Best Buy Employee into my house, again. I made a complaint, got a call, and nothing ever happened. TV still crooked. So my experience with this plan has not been good and I can’t recommend it to anyone.

Pathetic experience for the service by bestbuy. After purchase I had to followup multiple times to get update on delivery. Customer service had no clue. When I went back to store, I was told same product not available so buy new product which is more expensive or take open box. I am done going or purchasing anything at bestbuy

Third party installers. Unmarked car. No identification. Unprepared with only bare minimum tools. Broke off end of hdmi cable which was buried in the wall. No placement. No remorse. Lucky I had a spare hdmi cable to connect tv. No solution except to have an exposed wire. Now after paying $300 dollar I as the consumer will have to pay to take the tv down, open the wall and remedy the debacle. What do I get, geek squad call center out of the country. All I ask for is a full immediate refund. Instead it has to go to this department and that department. Well Best Buy and Geek squad never again. There are many options available to consumers with higher standards of practice.

They installed my tv. Hooked it up to all my devices. Super sevice. Great guys. They even moved the old tv into a bedroom and hooked it up there also. We love the Geek Squad service.

Purchased 6 TV’s, mounts etc… scheduled installation 5 weeks in advance, installer arrives and doesn’t have the correct equipment for install and couldn’t come back until weeks later. $1200 bucks, still waiting on the refund.

The agent came in with his shoes on even before i realize he is on my carpet in the bedroom... during the time of pandemic i dont think any customer would appreciate such an incident. They should either remove their shoe or cover it up.. Sorry, but we are not happy for that

My 1st install was no show. We waited 9 hrs to be notified they weren't coming. The 2nd install appt they couldn't complete because I was sold the wrong mount. The 3rd install appt is today 2/16 and I'm being told I have to pay an additional $130 because it is being mounted over a mantel. Best Buy was made aware of where the TV was being mounted when I purchased so I don't understand why now after 2 failed attempts to install I am being charged $130.

The two men were fabulous, but disagreed often on the process. They did not have the part I needed to install my soundbar to the TV. They suggested for me to buy a new soundbar. The cheapest one on their truck was $699. I declined.

was disappointed they sent a subcontractor rather than a Geek Squad employee.

Knowledgeable and competent. About two hours late.

Made a mistake and I now have 4 holes in the wall.

Services were the worse experience I have ever paid for. They changed my delivery 3 times and when they finally kept my scheduled delivery they couldn't even find my address and gave me an attitude like it was my fault. They didn't connect anything unasked for and to top it off they messed with my internet and did something to it so it wasn't working. I had to get a technician out to fix it which costed me money to fix. First and last time I use bestbuy services.......

I thought the mount would have more range of movement than it does. Works well enough