Customer Ratings & Reviews

The service was not existent, as Best Buy was not able to deliver the TV which was ordered and the reason why we signed up for this. After waiting several weeks for the TV unsuccessfully we canceled the TV order and the subscription. They were not able to refund full subscription price. Promised to send voucher for the price differential, never happened. Maybe they can do a good job but if something goes wrong absolutely unable to help. The technician who called us was super friendly, not his fault obviously.

You sent a contract geek squad person, not an employee of best buy who set up 2 tvs and sound bar improperly in following ways. TVs did not operate when he left, told me to just follow the prompts. One tv was mounted so that the mounting bracket covered the cable outlet.... REALLY! If that wasnt bad enough it took over a week, 2 additional trips to the store in Hyannis ma and over 2 hours on hold to get attention and someone to come back out. to fix. Had purchased your full service geek squad package but I have returned that and will NEVER utilize your services again. Too bad because we have bough quite a lot with you over the years.

When placing orders, I know to ask a lot of questions which idea and was highly disappointed, frustrated, and completely upset that our install was not able to be done when I informed the agent when placing the order specifications where my TVs would be placed

The agents did a great job except the tv is crooked by about 1".

It was mounted and good but has since stopped working

The agent did his work tv does not power on 4 days after install and Geek Squad would not help

Still waiting for tech to finish the job. It's not done yet.

Sorry. Delivery people never showed up. Waited the entire day. The following day I cancelled and purchased elsewhere. So disappointing after a flawless awesome appliance delivery the week prior. Step it up guys.

Great service, TV looks nice over my fireplace. Would recommend to anyone

Poor customer service. Kept stringing my family along waiting for delivery the entire day (was supposed to be 8am to 12pm). On the last of 4 calls to see when they would come, they said the delivery was cancelled and we would have to reschedule. I went to the store and cancelled the order. All they needed to do was be upfront and tell me or my family " Hey we cant make it today can we reschedule" instead they kept saying in an hour , in an hour...

they canceled appointment without even calling and the waiting time was from 7am to 7pm and when i called at 630pm they said they had already cancelled my appointment (yet never called me) so i stayed in the house waiting all day for 12 hrs for a no show. the. they rescheduled for 2 days later, and you won’t believe it! but they canceled appointment AGAIN without contacting me!!

Bestbuy hired a third party company named "installs" to mount a tv for our company. Gentleman delivered the tv, said he needed a part to mount the tv, and then promptly left and never returned with zero communication. He then marked the mounting as "completed" in our purchase history. Needless to say, we attempted to refund the mounting charge, and 3 hours later, after 8 different reps, we still have not received a refund. I even offered store credit as an option, because we spend literally multiple six figure amounts with best buy per year. So now we're going to chargeback this order for an incomplete service, and i'm leaving this review for your customer service team. I spent 3 hours of my time contacting you to resolve this in a kind manner, you can now contact us.

The installers were on time and very courteous. However, my new TV was not set up properly to use my external speakers for both my Xfinity channels and my LG channels. Calling customer service was a waste of time. They place you on hold until the line goes dead.

The installers were very rude and didn’t want to make things logical. They were being very selfish and even wanted to take my tv back. I had to beg them to take the tv out of the box and then they were able to fix my tv. They pretended to call a manager but not knowing that I would see the Home Screen of the phone and no one was called.

Terrible service. Geek squad kept changing when they would be there and ultimately didn’t even show up during the window. The technicians also didn’t bring the proper equipment so I ended up having to buy additional cords in order to hide wires. Called Best Buy 3 TIMES about a refund and they kept saying they’d process the refund and call me back and never have! Never using Geek Squad or delivery/installation services again! Horrible.

TV mounting, didn’t go well, somehow the sound bar is blocking the signal of the television remotes. Hopefully you guys can come over and remount it again.

I ordered a premium 85" TV with mounting and installation included. I purchased the wall mount and and in wall cable box as I have prior purchases. Installation team was almost 2 hours after the set window and did not know how to install an in wall cable concealer. I refused delivery and have now been on hold for 45 minutes after first being disconnected by the phone agent.

Would love to review it but haven’t received it yet!!

The guys that came to mount my TV were great! When they got here they asked where the bracket was? I told them GEEK Squad said they would have t. Asked twice because it seemed wrong. She assured me it was taken care of. Tech’s actually drove 20 miles back to Best Buy and got a bracket I bought online while they were here. They finished the job and were great. In store services, not so much.

I feel like they didn't want to mount the TV. Came up with many excuses as to why they couldn't mount it.i later switched location for the TV to be mounted .or even move the new TV I bought back to my living room they wouldn't. I ended up mounting my TV.