Customer Ratings & Reviews

Service was terrible here at the Southport location. Paid for installation. Left cords hanging. Complained they came back and advised me to get someone more professional to install because we really do not do that. When I was in Avon and I had my tv installed it was great and I didn’t have to say anything about the cords. I paid for a full installation and I was not satisfied at all with this location.

Unprofessional install. Wasn't geek squad. Best Buy sent some unprofessional installers literally destroyed my wall trying to guess where the stud was.

The tv didn’t work. The installer had told me it was good to go when he left. I had to call him to make him walk me through the process needed to get the tv to work. I reported this to his supervisor asking for a refund since all the tech did was hang it on the bracket that was already installed on the wall. His supervisor sent me an email which said if you REALLY want to discuss this call me. I thought to myself, no, I won’t bother but I won’t buy from Best Buy again and I won’t sign up for the geek squad service they offer.

Geek Squad installed this tv with an existing setup (previous tv mounted and wires in the wall) with a new mount. Geek Squad left with all the wires hanging outside the wall and told me, get this, it was not legal to feed the wires back into the wall. I also paid for surround sound (whole house sound) to be set up. They said they did not know how to do this, I called several times for follow up and no return calls. Disappointed in Stafford, VA Geek Squad as we had the same set up in another state where we moved from and we could not have been happier with the service and set up. Secondary TV installed, left their trash in that room and mounted the tv without using a level and it is crooked. Experience could not have been any worse.

Bad attitude s and don’t turn your back Couse they will just put your T v, w o asking you.

Was done with a third party vendor and was just OK

Toby called the night before and helped me realize we needed a mount. My strong wife was happy to help him lifting the TV Thank you! BUT THEN, after mounting he left quite a mess, Biggest annoyance was the cardboard, trash and dust.

Never had this poor / disappointing experience before (Sony TV / Bose Soundbar): Best Buy either cancelled or did not show up for 10 deliveries and installations. Extensive Customer Service run arounds including their having me call their installation subcontractors. After delivery and installation, Best Buy came out and tried 4 times to set up TV / Soundbar - only last Geek Squad member who was very professional was able to accomplish set up.

The agents had to substitute a mount for the one I had bought. They charged me for the new mount telling me I would automatically receive a refund for the original. But the refund never came.

They didn’t ask and they glued it to the wall and I’m a renter. They screwed it to the wall but also used glue. Not ok in my book when you’re renting. I didn’t see them when they did it but when it was time to move to another home it ripped the wall.

A very poor product does not stay in place. We're very disappointed in the product and quality.

My TV was installed by a subcontractor that is hired by BestBuy. The TV was installed over a fireplace, after he installed the wall mount and mounted TV the distance between the mantle and the bottom of the TV was low, so much so that I cant turn on or off the TV while sitting on the couch, I have to stand up. The installer, Carlos I believe, told me that I can adjust the TV up by two bolts on the mount, which I eventually did but it still doesn't raise it enough, called to have them come back out to raise TV about 2", and the answer I got was that this would cost extra. This will be the LAST time I have them install anything! You would think paying $5000 for a TV that it should be mounted correctly.

I asked in store for no show hang. Guy shows up and say he cant do no show wires for insurance purposes. I have more than one tv hung up w no show. He was lazy and didn’t want take time to do it. I was his last stop for the day

We have had nothing but issues with this set up and the problem has not been solved. There has been 2 different techs sent to resolve and there is always a different equipment issue due to poor salesmanship not knowing which products work together the tv still is not working properly

The installers were in a hurry and installed the mount fast without regard to level. They did not call me prior to showing up to allow me time to get home before they started the installation therefore the television did not get installed exactly where I wanted it.

They were friendly and did an okay job. Left a few bits of plastic behind.

I had an appointment with a window of 7A-7P which is ridiculous. The installer never called or showed. Supposed to get a 1 hour call before arrival,never happened! I called several times and was told that he was on his way and never showed! I’m a total tech member and have been for 4 years and this has happened twice! Had to wait til next day and the installer was there when he said he would be and did a great job but that does not excuse my original appoint which I sat around my house all day waiting! Won’t happen again!

Terrible service, would give negative star if available. We paid for the mounting and installation of 3 new tv’s and mounts from Best Buy. The Geeks only mounted 2 and didn’t “install” any of them (none were connected to the cable). Obviously, we won’t use them again! We paid another company to complete installation and mount third tv. No problems with that company. Complete installation was excellent!

I am writing this review as a negative, due to the greek squad service person damage my TV and I was never called by the claim people tried to call they never responded. Called the supervisor of Ellis who did it and never keep his promise to take care of it. I had to buy another one. The service person was very bad. I have been when geek squad for years and this has never happened before until he showed up. That is why I gave a one star. Others has been great.

They provided me a date approximately a month out. I waited for my date to arrive. Two days before my appointment, I was notified to call a reschedule my appointment. When I did so, they attempted to provide me with another date almost a month away. I asked to talk to a supervisor, the representative stated that there were no supervisors available. They took my number for a return call. I have yet to receive that call. I canceled my appointment, took back all my items and canceled my insurance. I will never deal with them again