Customer Ratings & Reviews

The unit was mounted correctly but they wired it incorrectly and told me it was an issue with our cable company. I had the cable company come in and they discovered it was connected to the wrong wires coming out of the wall.

2 televisions with problem waiting for 3rd replacement

I never had the Geek Squad come to my house to install this TV because my first appointment was cancelled, I re-scheduled with the call center, found out the next day my appointment was not scheduled, then rescheduled and my appointment was cancelled again. I will never buy anything from Best Buy again. Unfortunately, these reviews should go to the call center and not the Geek Squad as they are the ones that are completely incompetent.

The Agent was excellent but installing a 75" TV alone was a little too much. Plus the TV was a certified TV but there was no power cord and I had to wait for 3 day to see if the TV even worked. I truly didn't feel appreciated with this purchase.

The agents mounted the TV but failed to complete everything included with the service. They left in a rush and did not connect my home theater. Now I will have to spend more money to get it all working together.

Best Buy gave the time slot 12 PM- 4 PM. The guys showed up until 7 PM and didn’t finish mounting until 9 PM...one guy was nice, knew what he was doing, the other guy seemed mindless and was given the comment of “I’m surprised the TVs you’ve mounted have not fallen” what!? I just spent over 1k between 2 TVs and mounting and I have to be nervous if my TVs fall down by PROFESSIONALS through Best Buy!? After they mounted, they didn’t fish my wires through the wall so now the wires are hanging out making it look very messy. They advise I get the cover for the wires. So I just spent all this money to have the wires look messy and to have “professionals” come almost 6 hours later? Definitely not the type of service I would expect from Best Buy. Extremely disappointed.

I canceled my install appt. on the same day. It’s been almost 4 days, and I still have not received my tv that I purchased and have been unable to re-schedule my tv installation and mounting appointment. I’ve made numerous calls to Total Tech Support’s Geek Squad number and Best Buy’s customer support, all to no avail. This has been an extremely frustrating experience. All I want is my tv delivered and my tv installation and mounting service that I paid for, to be completed. What is going on???

Not satisfied with service. Not complete set finished.

Not happy so far! Bought tv first week in June, promised to deliver and install June 19. On that date we were told tv didn’t come in yet and now they won’t deliver and install until July 9. Long time to wait.

All of the install guys have bee great EXCEPT For this guy. He was terrible. Made holes in my wall and also charged me $100 to move the soundbar that was installed previously. This one needed moving because of larger tv. He didn't follow instructions and was kind of rude too.

Technician assembled rack and mounted Television, only to realize the television did not work, Disassembled and returned to store. Technician was very polite and knowledgeable.

The installer broke my former TV and I thought I would get a price adjustment or something. So far nothing. All of my prior installation services were excellent.

Very prompt response to fixing one mount that needed adjusting.

Rating is based on being on hold to fix problem the installer created. Purchased 6 installs and he only completed three. Then claims to have done 5. I was able to schedule 1 of the 3 still needing to be completed. While the other 2 are stuck somewhere between BBY not helping when it was purchased through them or the 3rd party knowing they still get paid. Started on calling them early AM where I was told I’d receive a callback with a resolution and it’s early PM still with nothing.

I NEVER MET THE GEEK SQUAD BECAUSE I CANCELLED ORDER AS THE DELIVERY DATE PROMISED THEY COULDN'T MEET. ATTEMPTED TO REMEDY THROUGH CUSTOMER SERVICE AND BEST BUY SERVICE IS NON EXISTENT. DO NOT RECOMMEND. GO ELSEWHERE

Although the TVs were mounted, I was not home and my partner was. The TV in the living room had an Apple TV connected to an ethernet port on the wall. The tech unplugged the ethernet cable, removed the entire junction box from the wall, and installed the TV mount over the cable/ethernet junction box. I now have less access to my home wiring now than I did before. The 2nd TV in the bedroom is categorically crooked. This caused a significant fight between me and my partner as I can't imagine why the tech was allowed to leave after disrupting the cabling in the living room and hanging the TV crooked in the bedroom. My partner scrambled to schedule someone to come back out. I just can't believe this happened in the first place.

The Mounting of the TV was fine but nobody told me if you put the cables in the wall it’s my responsibility to fix it so he would make tube giant holes in my wall and it’s my responsibility to fix it wow they need to tell you right away before you make this purchase

I set up the appointment to mount my TV a week early and on installation day, I had everything ready and wait for service person, but the service person did not show up. After time frame passed half hour, I got an email asking me to response in half hour, I didn’t check email until after half. Anyway, the service person didn’t come and asked me to reschedule. I had to cancel my appointment for the service.

First crew was from Geek Squad and unable to install due to missing spacers for Samsung TV. I ordered the spacers delaying the next attempt until receipt of the parts. This added approximately 2 weeks delay to the installation. The next crew was a subcontractor who was able to mount the TV without the special "spacers". Compounding this was the fact that my existing Bose Soundbar did not work. Next attempt to complete the installation of a new soundbar will be on the 12/19/19. It seems the first crew had zero initiative or imagination, and the second crew found a way to get it done.

The team was quick and friendly, but the flat surface mount was not used? The flush look against the wall was the primary purpose for purchasing the TV. Please contact me so we can get the correct mount installed.