Customer Ratings & Reviews

Original installers had no idea how to hook up sound bar to ARC. As it turned out they pulled the HDMI cable the wrong way so only the TV cable was plugged into the sound bar and the sound bar portion of the cable was buried in the wall. The technician connected the sound bar by optical cable and it never synced with the TV. The first installers ineptness required a second visit from an experienced tech who immediately spotted the problem and fixed it in less than ten minutes.

I had an appointment scheduled. I received the call the night before confirming , and then no one showed up on February 23. I missed A whole day of work waiting for someone to show up. No one called to notify me they weren’t coming , there was no communication from anyone.I spend 200 a year to be able to have this service , I have Spent almost 15,000 in the last year with your company. I’m very disappointed and find it rude that no one bothered to even call me. I ended Up paying someone to put up the tv for me

I was so unhappy that I paid most expansive service for nothing. they hung tv on the wall but they didn't connect the wire behind the wall which I paid for. I was so disappointed

Only one person initially showed up (twice) to place TVs on wall mounts. Had to wait each time for another person to show up to help Matt. Did not complete jobs, took the included hex wrench, English instructions and all not yet installed parts. Tried to charge a Silver Elite Geek Squad member to remove replaced TV sets. Were they going to pocket the fees? Drilled holes in the walls without the prior benefit of a stud finder, then did not patch them. Did not place TV mounts where requested. Did not connect TVs. Matt was loud and argumentative when he had to return to patch the walls and supposedly fix the TV placement, broken HDMI cord, cords not connected and/ or left hanging. Would never allow these Best Buy Contractors in my home again.

Had an issue with first installer, geek squad fixed it thank you

Made me very comfortable to know my TV was mounted professionally

So they delivered our TV and hauled our old one away. But they set the TV in the middle of the room and said Geek Squad would come back and install. Called Geek Squad, and they made a mistake and had to reschedule the installation. So I was to leave an 85" TV in the middle of my family room for 3.5 weeks before they could install? No way. Me and a friend installed it ourselves. I have had the TotalTech program for a while, but they have let me down on the last 2 deliveries.

GS was on time and courteous. However, the TV was DOA and would not power up. TV was a gift for my Niece and she was very disappointed.

The install person brought a damaged TV and therefore didn't install. I had to go and swap the TV and install myself. I was told they would refund the $250 install fee, however, after 6 calls and over 2 hours on the phone with Best Buy customer service, still NO refund. Very Disappointed in Best Buy and this experience. I will have to do a disputed charge with credit card company.

I had Geek Squad install all of my tv's in my house. One of the tv's went out and I had to replace the tv. It was a simple swap. The agents that came to my house were in a rush to get off. They left the empty tv box. The agents that mounted the new tv did NOT push the new tv to cover the plugs on the wall. They did NOT wait to ensure the cable box was connected correctly. I had to call them and ask how do I get my Verizon cable box to come on. They couldn't talk me through it over the phone. I kept getting a Firestick error message. I had to figure out my how to get my cable box to come on/connect to the new tv. This was the absolute WORST Geek Squad experience ever.

Very disappointed in the total tech service. Paid $250 in advance to get a TV mounted, and had to wait 3 or 4 weeks to get a date actually scheduled. Day of installation no one shows, up and hours after my scheduled appointment I'm left a random message that my appointment was canceled, and I needed to call back to reschedule. Called customer service and spoke to an agent that swore that they would make it right, that I should expect a call from a manager the next day, never got that call. Now waited another 3 weeks for

My delivery was canceled TWICE. Then these poor guys sent from Brooklyn, NY were hounded by the office while here & told to move on. The guys, although polite, did NOT help set up apps, did not explain anything about getting the apps up & running, or did not do anything other than plug TV in & make sure it worked. The reason I signed up for GEEK SQUAD was to get help exploring the completely new tv; I still have not figured out how to set up tv. I wish I had my old tv back. I am sorely disappointed with GEEK SQUAD's service.

The geek squad didn't come but another contractors came in instead, they mounted the TV but didn't setup the TV. The geek squad are professional and efficient, I got amateurs instead.

The agents installed the TV but the remotes were mixed up and are not working. The installer Mr Cody could not find the correct code for our new TV so he copied th code from our other TV. Now when we turn on one TV the other TV in different room also turns on. Please fix the problem!

The two guys that came were able to put the TV on the existing mounts. They got the TV to operate. They couldn’t connect it to the existing system and the TV has not worked properly since. I bought an expensive universal remote from Best Buy which was not set up properly even though I paid an extra amount to have them do that. The guys were nice enough but the job has not been done. They had to leave to do another job. I am hiring another company to do the work. Very disappointed. Also… It is very difficult to connect with the geek squad and to ask them to come back. No phone numbers easily available.

Showed up 2 hours after a 5 1/2 hour arrival window and and we never had TV installed. Had no idea there were mounts that were not compatible - nowhere does Best Buy tell you that you need a certain mount for certain walls- They only have specifications based on the size of your TV- We had to return the wall mount buy another one and reschedule installation- which set us back another week for installation. Terrible experience, now I know why Amazon is taking over the world. Best Buy can't get it done.

The Total Home Geek Squad membership was basically a delivery fee because we were upcharged when the installers arrived plus $39 to haul the old TV away. NOT WORTH BEING A MEMBER ANY LONGER. I have been a member for years and purchased many electronics and appliances from Best Buy over the years. Not going to make Best Buy a priority going forward. BB has changed the program and it doesn't serve the customer any longer.

This was not a “Geek Squad” Best Buy employee!! Instead this was some third party sub contractor that did the work, which was not good. He damaged my wall and left wires hanging visibly and didn’t even offer me Additional accessory options to purchase like my friends to hide my wires. I’m totally upset that I paid for the yearly Best Buy Tech Support and Geek squad install and you sent me a guy off the street! I even called and maid a complaint via phone and no body has called me back to follow up on a reinstall And repair for my damaged wall!

TERRIBLE. After waiting all day for the Geek Squad to come, they canceled at the last minute -- for no good reason. Then it took many calls and several wasted hours only to be told the next available appointment was 2+ weeks away. I used Task Rabbit instead. A quarter of the price and on time. WILL NEVER USE THE GEEK SQUAD AGAIN.

Arrived on time; techs seemed rushed to finish this install.