Customer Ratings & Reviews

They are 20 minutes later than the window they set. I haven't had any contact from them. Been sitting here since 2:30 for a 3-7 widow. NOT HAPPY!!!

First agent did a horrible job mounting my TV. Had to reschedule an appointment for another agent to properly mount the TV.

Best Buy sent a guy out to wall mount 2 55" tvs. The guy came out with one arm in a cast. He had a lady with him who he directed on the install. Less than 1 week later, the tvs are already falling off of the mounts. These 55" tvs are in kids rooms, and have created a dangerous situation because they were not mounted correctly. I DO NOT recommend their mounting service, or their TOTAL MEMBER plan that covers them. I am on a long hold now for customer service.

Original request was that TV was to be centered with other devices on the wall. It was not. It was mounted way off center. It was to be hooked up to our surround sound. Told new electronics cannot be hooked up to old. Not true, friend hooked up the surround sound. Connections were bent and cable pulled so hard and bent that it started to fray. Totally disappointed in Geek Squad installation. Would have hard time trusting them again.

The installer broke a chunk off my wall then said Claims would be calling me later that day and it has been almost a month and no word. This whole service/delivery was a complete mess. First the delivery arrives an hour later then says that I was only receiving the mount and no TV as they were under the impression I had already received it. Then the guy messes up my wall after all this chaos. My trust with Geek Squad is gone. I have tried multiple times to reach claims or someone that could help me, but still nothing. Terrible customer service from beginning to the end.

Highly disappointed with the level of service NOT provided nor followed up to resolve. Spoke to several people both from Geek Squad & the 3rd party contracted to complete the install & received no follow up for a reschedule or a valid explanation as to why the original service wasn’t completed. The only answer I received was that they were unable to contact the tech scheduled to complete the install. I found that unacceptable and they should’ve automatically sent another tech to complete the job. Highly dissatisfied with this ball drop!

The guy that came out had to come back the next day because he was alone and it was a two person job. The previous guys made sure my TV was centered and level and had zip tied my surge protector and made sure it wouldn’t fall. These guys put the TV up way off center, it’s tilted too far and we can’t reach to push it back. They laid the surge protector on top of the mount where it could fall and damage my wall. I ended up with a third party this time and they did a terrible job and I’m not happy with how it was mounted.

The rep & his assistant mounted my tv but has left bigger holes & blood on my wall. At least the installer fro geek squad should have told me about it before leaving my house. It’s really a shame on Best Buy

I purchased a Frame TV and contacted Geek Squad to mount it. The Geek Squad installer had no idea what he was doing, he said the mount that came with the frame tv would not work and would need to use another. I knew this was not correct and asked him to leave and I would find someone else to mount it.

There were two agents that came to do my install. I had one installed in my bedtoom and one in.my family room. The technician in my bedroom did an outstanding job. The technician in my family room was horrible. He placed the tv and the in the wrong spot...I called the Geek Squad to com back out to center the t.v. which.left the electrical box showing...i had to hire someone to come out to move the electrical box over and then patch my wall! Do not use them. Horrible!!!

Off center mounting of my 70 inch tv above fireplace.

This was the third time they came to install this TV. This TV was damaged as well. The backlight shows through the TV. We chose this TV having seen it In the stores we even went back to the store to see if it had this backlight issue but it did not. Geek Squad said it must be a bad batch but did not offer anything. I have had to adjust my work schedule 3 times for the uninstall/reinstall and still do not have a tv we are satisfied with

After spending an hour on the phone with the sales person, I explained my unique mounting situation. He assured me that it would not be a problem. I took a day off of work only for the installer to say he couldn’t do it. They did not offer me anything other than the $100 installation fee, which goes without saying. I am very disappointed with the lack of customer service.

I had an appointment set for 12/23 and it was canceled two hours into my service window with no explanation as to why. Trying calling multiple times and was hung up on. Finally got through to someone and was rescheduled for 1/11, which honestly is a bit unacceptable considering we bought this TV early December. I was told if I went to pick up the TV myself and got rid of the installation they may end up selling it someone else before I get there and won’t hold it for me, which is honesty awful. So, now we have to wait while our TV sits and we’re out $2k+. Awful customer service and hopefully they actually show up on the 11th this time.

Worst experience ever. They were rude. They set up the TV in a way I didn't want and I'm still trying to figure out how to get the Firestick (which I don't need) off and the remote to change the volume. I emailed my sales rep immediately about the poor service and never heard back. Very poor.

Given a very wide window of time for them to come. Stayed home from work, put the dog in daycare to get her out of the way, had everything ready. No call, no show. Very disappointing. After waiting 8 hours I had to call and try to figure out what was going on. The person on the phone was very nice, but after making a lot of calls said the installers were overbooked and weren't coming. Not even a phone call to let me know? I rescheduled to give them one more chance and we'll see what happens, but I'm not hopeful. I would not use Geek Squad again and would not recommend them.

We had purchased a bunch of stuff together to include Geek Squad coming and setting our TVs, surround sound and reciever up. With our ignorance in the field of technology, until recently I was clueless that the more effectient set up of this system would be to have the Cat5e cable directly connected from router to TVs. Now a year later we are realizing that is a big cause to the constant buffering issues we have. Also we had a scheduled power outage a couple months ago and now we can't get the surround sound to play.

The 2 men that came to install the TV were amazing and I couldn't have been happier with them. However, the salesman for the Geek Squad explained and showed me equipment that needed to be purchased and installed to have a power cable behind my TV. He recommend that I have an electrician come and add an outlet behind the TV area so there would not be any cables showing in the wall. I paid $400 to have an electrician move an outlet, make a new hole in the wall remove and replace baseboards and other work done per the Geek Squads recommendation only to find out from the actual Geek Squad installers we didn't need any of that work done.

Mounting was scheduled on April 12 date of purchase for May 5.Got a call on May 1 that Geek Squad was backed up with installations and that they would have to reschedule for May 14. I told them no way and drove to the store and promptly asked for a refund for the total order, tv, sound bar, support bracket, and mounting. I proceeded to go online to Amazon, bought the same tv, better sound bar, and better bracket for slightly less money. I hired my own installer to get it hung. Have bought from Best Buy many times in the past and have been satisfied. I sincerely doubt that I will visit them again after this FIASCO.

The Geek squad was scheduled to program my Logitech Harmony remote during the installation of my TV. The installers who came said they did not know how to do this but promised it would be done two days later. No one showed up. I was promised a quick appointment, but did not get one until five days later. The installer connected my Harmony remote yesterday, but the sound does not work through my Smart TV apps. I contacted Best Buy. com and was promised an "escalated" appointment. Nothing happened. I called Geek squad today, got an appointment for tomorrow, and then a minute after the appoint was scheduled it was automatically cancelled. Now I wait again. Uggh!