Customer Ratings & Reviews

Red Alert - Do not use the third party installers that Best Buy contracts with. They are terrible. Installed my 75" TV into drywall! It was the worst service provider experience I have ever had. Geek Squad came out two weeks later and installed the TV correctly. Geek Squad -Chris and Keith were excellent!

Waited all day and they never showed up on 12/4/ 2021 and i lost pay at my job when Saturday was time and of half pay for me! Nobody called to notify me that they weren't showing up! I tried to reach management for hours and no response! And i spent well over $4,000 for a sony t.v i also purchased the best package that the geek squad offered. After speaking to best buy Monday morning all they could tell me is I'm sorry. So i lost $600.00 in pay!

This is the only part of the job that was done correctly, but the appointment was not scheduled at the time of delivery. Had to call again & wait another week. Disappointing!

3 days after spending 5k at best buy one of the tv's went on sale for 50 bucks less. Tried calling local sore for 3 more days to get the deal and everytime got off shore customer service. Called 5 min before opening 5 after didnt help. After spending hours talking with India still got no responce from best buy. Im done with them

When I paid the $199.00 for premium installation I expected it to be done by the geek squad, it was not. I wasn’t informed that I would be “farmed “ out to another installation company. If I had I would have chosen another.

Absolutely terrible!!! I ordered my TV/Services on December 10 2020, the earliest date they could come was Dec 17. On the 17th they cancelled and rescheduled to Dec 22. On the 22nd they didn't contact me and they didn't come. I called and they rescheduled to Jan 3, on the 3rd they just brought the TV and they said that the team that does installation is a different team, but that team never came. I checked my account and they updated that service was completed on Jan 14, but yo no body came out. My advice, buy the TV/products there skip the install, and find an outside contractor to come and install for you.

The tech was good. The order was written up wrong.

Not working. Keeps turning off every 10-15 minutes. Not happy. Scheduled an appointment with the Geek Squad for yesterday and after waiting all-day they never showed up or even called.

I haven't had the service yet. But when I purchased the tv and installation for $249 I thought I was done. WRONG!!!! I get a call stating that they made a mistake and I had to pay another $140.

So bad! TV Mounting too high! I asked the technician to come back to adjust. But Bestbuy asked me to pay another $250. Very bad experience!

I had a very bad experience. We went and bought a tv at a Best Buy in west Hartford CT location and were very happy at first and charged us 150 for installation and when they came to install our tv they were missing a whole bunch of cables that went with our tv. So we had to go get cables from the actual store and put them in our selves but they are dangling down and showing so I don’t know what I Paid 150$ for if they didn’t do anything put it on the wall for us. They weren’t able to even put the TV on and show us how to connect anything. We did it our selves. We installed it ourselves. I’m very upset and I want a refund for this

Was very disappointed that it took 3rd party workers 3 attempts to hang my tv. Best Buy messed up my order and address 3 times. Even after repeating the order back to me. Best buy made a huge mistake getting 3rd party to do hookups.

Best Buy did not tell me that I needed a TV mount or that they were not able to fish the wires through the wall. I provided the TV mount but it drifts and won't stay in place and the wires are on the exterior of the wall. When I asked for a refund, they sent the Geek Squad but said it would cost another $250. I declined and want a full refund.

We were scheduled for someone to remount our TV and had an appointment arrival time from 4:00-8:00 p.m. and no one showed. The next day called the store in Arlington, was transferred to someone, then transferred to the installer, then transferred again back to BestBuy corporate. I called the store again, asked to speak to a manager placed on hold again and still received no help. This took over an hour of my work day and still no resolution in site.

I have used GS to set up my home theater in my homes in the past. I have never had issues that’s why I continue to use them. I purchase total tech support in addition to cover my services. Lately many techs have not been satisfactory. I’ve had tech drill holes in places they shouldn’t t ,& haven’t had equipment on there truck they should’ve when arriving to complete the job. Really disappointing. When you notify GS or Best Buy you get different answers & promised different solutions. No one is on the same page. Very unprofessional.

Did NOT mount tv !!! I paid $50 and he set it on table. Would like refund

my overhead speakers don’t work anymore They disconnected from my old tv but did not connect it back to the new tv

The workers all did just fine. But the new TV died after 4 days and it took BB two weeks to replace it. Most sellers would be anxious to make their customer happy. Not BB.

They cracked my wall when installing in wall cable concealment bracket. The two brackets they installed are not level and loose. They put a dent on my brand new tv stand. As part of the service, they took away the TV packages, but they also took my IR blaster that comes with the TV with them. Super lousy job. Save your money elsewhere and do not use them.

There is a huge DISCONNECT between the Geek Squad and the store sales team. We did buy the TV on 12/12/22 ( a replacement for a warrantied 85” Sony / 2.5 years old - as of today 1/7/23 it still has not be delivered and installed. I am a big Geek Squad fan and like Best Buy products but I an very upset and dismayed by the service and production of the two aspects of the Best Buy family. In store management, when a customer can talk to someone is marginally supportive.