Customer Ratings & Reviews

I have used Geek Squad many times and have always been very satisfied with everything they have done. I had them set a up a 55" TV and mount a sound bar in my sons dorm room. I was not there to be sure it was done to properly. Although everything works properly the mounting job looked amateurish and very sloppy. There are exposed black cords going up the center of the wall to the TV. They are not even tight, just hanging there. The sound bar was slightly crooked and hanging on by one side bracket. It looked as if they rushed through the job and put in the least effort possible. Poor work, aesthetically unpleasing job by the Geek Squad in Auburn Alabama.

The agents who came to my house were rude, unprofessional and late. Then when they arrived they refused to install the 3 tv wall mounts. They left one nailed to my wall with no tv on it, and they refused to install the other two units...and they took the box my TV came in so i couldnt return it. i have never been treated this bad in my life. Ive been a customer of Best Buy for years, i actually worked for the company years ago and always had a great experience until this experience happened.

Had problems within a week - called and got an attitude from service provider. Not customer service friendly. Have gone with another company. Can not recommend Geek Squad.

Third party install. Not BB employees. Completely unprofessional. Complained about the install. Complained about the old TV removal. Criticized the sound bar I had previously purchased, from BB. I would not have bought the TV if I had known this before hand. A TV I bought and had installed earlier this year, was installed by actual BB employees. First rate in every aspect. Cannot speak highly enough of them.

Good service, on time. Fast and professional. Helpful

Not to frown on the quality that the crew did but I felt that after I paid 3k for the tv and already for the drywall over fireplace I shouldn’t get charged extra for mounting A tv over 56 inches that’s getting charged twice for the same thing when most TVs anyone wants are going to be over the 56 inch size anyway. Here’s my logic flat 65 weight tv super thin profile vs mounting 55 inch with a thick profile the 55 weighs more! This fact alone almost stopped me from buying the television.

I chose to have my tv mounted professionally for the first time in my life. But covid happened and the service was abruptly cancelled. I was able to pay for the service and schedule the appointment. The next day I received an email it was cancelled because I’m home services we not happening due to covid/health safety reasons. I was able to have the services refunded as they never occurred and I just mounted my tv by myself. It really wasn’t a problem to install my own mount just time consuming. The only reason I am filling this out is because Best Buy will not stop emailing me. I have unsubscribes multiple times.

This experience was HORRIBLE!! Two separate times they contracted out a 3rd party company NOT Geek Squad. First the mount was wrong so they said I had to reschedule which is my fault and I completely understand. The second time the people just didn’t show up! I had to call SIX separate times which they eventually lied to me claiming no appointment was made even though Best Buy confirmed the appointment with me. So I sat at home missing work for NOTHING. They refused to give me a refund when I asked if I could get my money back and just install it myself. Finally a week and a half late Geek Squad came and installed my TV. I would NEVER advise anyone to waste their money on this.

Installers smelled like marijuana. Took the extra parts from the wall-mount kit. Was outsourced not Geek Squad. On a positive note the tv is on the wall.

They said they could not wall my tv, they said my setups where no 16 inch centers , I bought a stud sensor and had my son Jin law check them and said it shows 16 inch centers.

They mounted my tv crooked. It dips to the right. Because of the size of the television it is even more apparent.

I had the worst installers you can ask for . The level of incompetence was mind blowing. One guy and one girl showed up over 90mins spent with a failed outcome. Please work on training these technicians on thinking outside the box and be versatile with different products. Not everyone buys all their TV accessories from best buy. They need help with different mounts, TV sound bar attachments and so on. These guys were so horrible they gave me back my 50 dollars for the attempted install as total tech member. I had to bring in an outside installer who completed the work in exactly 22 minutes .

i paid Best Buy about $250.00 to have Geek Squad install my 77" tv and the job was given to a sub-contractor who didn't know what they were doing and damaged my sheetrock wall at an estimated cost of almost $500.00 to have repaired. Upon contacting Best Buy resolution the sent the same idiots that caused the damage back to my house to try and repair the wall again.

Unfortunately I couldn’t afford the set up and mounting cost for the samsung tv’s i purchased because it is super high. My purchases are still sitting in the garage waiting to be installed and mounted

Incomplete installation with wires hanging out of the wall using an incorrect in-wall accessory. Impossible to connect with an actual person, including the in home advisor, to rectify the problem. Had to order a new installation just to get somebody to come in to fix the issue. Frustrating after spending over $6K in the store

They mounted the new tv. Good job. They said they would come back and remount the old tv. Hasn’t happened. They said they would come back and remount the sound bar. Hasn’t happened.

It was awful. My time slot was from 12-8 to have someone come and assemble a tv stand for me. I waited and waited. Finally at 7pm I called the geek squad and they couldn’t locate the 3rd party handy man they hired. And they had no idea where he was or if he was even still coming. I was on hold with the geek squad for 40 min just for them to reschedule and said they don’t know what happen or why no one came. Smh. Waste of a day and waste of money.

Geek squad came out the first tine and told me I needed to move my outlets on my wall up in order to hang the TV. I paid somebody else to move them up and when they came out again they said it was too high!

Two men arrived separatly to my house. One drove an older model car, and the other in a beat up, unlabeled van. Neither wore any sort of uniform, or showed any ID. they did not tape the wall to show as example of placement for the tv. They started drilling holes with out measuring. I was not happy with the placement so then they measured and placed it in the middle of the wall. Their hands were also dirty so now my wall has their finger marks all over. They asked me to sign a survey, I wrote they did a good job only because I was intimidated by them to write a bad review. They were not very friendly. Next time I will figure out how to hang the tv another way

Not great won't do again or recommend. The guys who came to install it couldn't "because there is metal beams in the wall" which there isn't. he told me someone else was gonna have to come out and do it said I wouldn't be charged when I went to reschedule they wanted to charge me 130 on top of the 50 they charged me for the first guy who didn't do it anyways. had a friend come and do it for me with no problem in the same place the original guy was suppose to do it.