Customer Ratings & Reviews

Paid over $100 and the price for annual total tech: yet, Best Buy sends a third party company that doesn’t know anything

Terrible service nobody called on the Scheduled instal date to confirm what time they would be coming . Nobody reached out to say they weren’t coming and in the end I waited for 8 hours and got nothing installed . Pay for total tech and buy two TV’s just to get nothing accomplished is absolutely unacceptable. Then customer service gives me the run around for 2 plus days and still can’t get any answers on instal oh tv .

very bad working experience working with this GEEK Squad, they canceled my appointments when I asked for reschedule and they didn't honor what was committed. I had to call lot of people to take care of my TV installation and no one helped me with it. So I ended up installing it with some one else. They never delivered my TV mount and wall extension but it says it was delivered and returned which is so bad that they cannot maintain their online portal properly. I will never recommend this total tech to any one else.

$250.00 for 5 minutes - what a ripoff. Probably will never go back

I instructed them not to take the old TV and they did not however it has not been removed from my bill I called you have it removed from my bill and they told me I would have to call back it was $25

For me the price is too expensive. I was in a hectic situation that’s why I was forced to buy. But the services are ok.

Geek squad subcontracted out to horrible provider. Scheduled service 7am-1pm sat. Service agent no showed and did not call until 7pm-rescheduled for next day at 8am and he showed up 30 minutes late. Did a sloppy job mounting 75” tv to wall using an ice pick rather than a stud finder to punch holes in brand new wall. Now I need to spackle. Didn’t even bother unwrapping the power cord from plastic. Not happy and will not be using Best Buy install services ever again.

I was told my installation would be free since I had best buy total tech. I told them it was a mount for a ove my fireplace. I asked specifically if there would be any extra charge. They told me no, it will still be free. When they showed up to install it they let me know it would be a couple hundred dollars extra. Best buy did not honor what they told me.

After purchasing a $1,000 TV plus speakers etc it still is not working. There are specialists Geeks who only do this but not that. Then there is another month's wait for an appointment. It's been about 3 months.

I purchased my TV 4/23/23 and scheduled an appointment for deliver 5/13/23. Found out I was unable to be home and rescheduled, but the earliest appointment was 7/6/23. I went into the store to see what they could do and they are unable to do anything. I still do not have my the items I purchased. This is extremely poor customer service.

It took 7 appointments to get this right. First appointment the new TV was broken so they couldn't install. The next 2 appointments were no shows. The 4th appointment they delivered the TV but didn't install. There were 2 more no show appointment until a technician finally showed up. He had to move the mount installed by the first technician because it wasn't centered as requested. Then he waited for 3 hours for someone to assist him with the install of the 82" in TV. Overall the process took over a month and I wasted 40 hours waiting for technicians to show up.

The wall power supply was to deep for my interior wall and they would not change the size of the electrical box even though I had one on hand, new in the package. The only option they gave me was to put a hole in the wall in the room behind the TV. Then I was told that the TV would not work with Alexa even though there is a box in setup that says control with Alexa. All in all I am not impressed with the installation of this unit. I would never pay them to do it again.

The guys that delivered the TV were very nice. However, they can only hook up your TV if you have a very basic HDMI setup. If you do not have this your TV will not be hooked up because this is the only cable Best Buy sends with them (not the installers fault). They were good when it came to leveling and tilting the TV on my wall mount. I would not recommend them for an out of the normal TV cable connection for they do not have the needed accessories to accomplish it. It is because of this I would get a private installer to hook it up that brings whatever it takes to do the hook up.

They mounted my TV but i wanted it to be mounted Higher on Wall... The installers were quick to hurry up out of there and didn't want to explain TV setup. I asked later how to raise TV on the bracket and they said when the other TV installers come to intall the TV that they couldn't because wall mount wasn't picked up by them that the other installers would raise my Main LG OLED i paid 3000. Terrible experience

The agents decided arbitrarily to stop with the mounting after putting 4 holes in my wall. I needed more patience than they could muster to get all my questions and issues solved. The experience of their visit was immersive and now I am learning more but my basic questions about connecting streaming services were not clearly addressed. I do not know how to do many things yet including accessing HBO

Third party installer. Did not do everything Geek Squad would do. Basically hung it on the wall, paired the remote and handed me the remote. Wanted them to take my old tv and like a few other other things they told me not on the work order.

Hi dear I got my Tv I ordered 75” but The delivery man mounted my room 65 “ Tv I am very confused what’s wrong any way solve it look forward please

I bought this large screen TV for my daughter and son-in law. I also bought the installation - TV mounting etc. to make it easy for them. The delivery team brought the TV but not the mountings and never returned to complete the job which I paid $200 for. VERY DISAPPOINTING!! No followup from Best Buy.

Horrible. The overall client experience with Best Buy / Greek Squad keeps getting worse. From getting help in the store from Best Buy staff to the half hearted Geek Squad visits. NO ONE is helpful & NO ONE appears to care. It needs to get back to high level service

I was charged for 56” or larger install, but tv is 55”. When asked I was told it was “premium” install as cords would be hidden in wall. Installers did not show up on time, could Not hook up LG apps and Soectrum as promised and did not hide any cords. The installers apologized but then left and said they had other install jobs to get to. They told me to call the store to get money back, but store doesn’t accept calls! Furious with Best Buy!