Customer Ratings & Reviews

geek squad instal my TV and billed me 2x . One for 220 and another for 270. Calling to cancel the bill for the error is a waste of time.No one wants to correct the problem. I am told accounting only shows 1 bill and the other bill is a scam but both charges have been billed direct to my MC account. I am surprised the new75 inch TV I bought did not have a double bill

I was sold on I could get the wires his and even purchased the products for it. When they arrived I was told it was a different price and the technician couldn’t do it even I paid extra on site.

i have had 5 visits now they can't get things right. smart tv sometimes gets no sound, certain shows dont work on netflix but work fine on other tvs in the house. about half the time i have to trouble shoot issues just to watch tv (usually smart tv only). this was one of the worst customer experiences i have ever had. the sales consultant have yet to return my last call where i said i want to return everything and go back to how i used to have it. the installer hasn't returned 5 texts since he called me friday asking me to contact him if i had any issues.

Never allowed in our home again...............................................................................................................................................................................................

Rating is based on being on hold to fix problem the installer created. Purchased 6 installs and he only completed three. Then claims to have done 5. I was able to schedule 1 of the 3 still needing to be completed. While the other 2 are stuck somewhere between BBY not helping when it was purchased through them or the 3rd party knowing they still get paid. Started on calling them early AM where I was told I’d receive a callback with a resolution and it’s early PM still with nothing.

Installers did not set up my remote controls so that the same remote controls the volume and the channels on the cable service. Also did not add my security cameras to the wifi system. I intentionally purchased the upgraded service so that all devices could e serviced by the Geek Squad. On top of that, when I sent an email to Best Bu requesting that someone contact me about this, I received no response. I wasted $200.

as we were not going to mount this TV on the wall as our last one was we decided to save the $249 charge and did it our selves.

I was charged three times for the services and only received 1 credit. There was a system failure on Best Buy's end so they ran my bank card twice and rejected it. Then they ran my Paypal and it went through. 2 days later both charges that were ran went through my bank account. Took two weeks to get someone to get back with me. Finally got one charged reversed but they still have not reversed the other charge. I spend a lot of money at this store. I think i will have to check out another store for my next large purchase

Installation crew damaged my new tv frame by trying to catch the tv from falling to the floor and installer grabbed the tv by the frame trying to stop the tv from falling on the floor. The frame is damaged and not fixable. I reported this to bestbuy but as of to date I have NOT Had a response. Note: I have turned this issue over to an attorney. Bestbuy has pictures

Rip off . Talked into plan for my electronics mounting when tv broke down not covered. Spent 498 dollars to have them come and take down and put back after servicing new tv that broke down

You sold us an installed TV on July 13 that never worked. It took 120+ days to get it replaced by Samsung. Now you want to charge us $250 to hang it on the wall after already paying these fees once. No one in service wanted to help after multiple contacts

ridiculous... wasted hours scheduling an appointment which was confirmed only to disappear and rescheduled for 4 days later. Online and telephone support is not remotely adequate.

Terrible experience. BB hung the TV and then it nearly fell off the wall a few days later. I called BB to get an appointment and they kept canceling and pushing me to the back of the line. Finally asked for my money back and they refused because the work had been “completed.” Finally just called a real home theater company to fix the problem. Shame on BB.

Nothing wrong w the Geek Squad or w the guys who (eventually) installed the TV. My problem is with the 3rd party company in charge of the installation. Horrible customer service. Mananda was a NIGHTMARE to deal with.

Due to call center failure, we were forced to drive the one hour to the store, pick up TV and bring it home and mount it ourselves. We did the start up ourselves as well.

We have loved Geek Squad services and used them for years - but this will be our last time. First, the TV, sound bar system scheduled for delivery never showed up...when that was installed, the scheduled installation geek never showed up. The telephone service is from India and they can do nothing. It's been 2 weeks and no response or apology from Best Buy.

Primary installer was curt and dismissive. TV mount looked level according to installer however once Tv was up, it's noticeably not level, nor centered on the wall as asked by homeowner. In addition the mounts purchased ahead of time did not come with installers which forced homeowner to spend $180 on a mount they just happened to have in their truck in order to have install completed that day or be forced to wait a couple of weeks to reschedule. Disappointing experience as a whole for which I will never use BestBuy again for their quote on tech install services.

No, did not installed the tilt advance tv wall mount. In two occasions they did not show up. I want to cancel my membership and my money back.

Agent was not able to mount out tv bracket. We live in a house that is 30 years old and the agent want able to determine how to hang tv. My husband and i hung it a few days later.

The install was extremely disappointing. One month later, the TV mount literally came out of the wall. My daughter thankfully was able to catch the mount and TV so nothing was damaged. I called Geek Squad and the person claimed that we would have to pay for a new installation until I questioned if the Geek Squad would not stand by their work when it happened 1 month after install. The person apologized. And the new install appt was made at no charge. We'll see if this installation works out. I do say we are more nervous about the quality of the work done by this group and hope this was just a one time bad experience.