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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38660 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 182 Showing 3,621-3,640 of 38,660 reviews
  • Rated 4 out of 5 stars

    Installation was fine, but not extraordinary

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks installed a new tv and moved and installed another, all with sound bars. The work was done in a satisfactory manner, but the attention to aesthetics was a little lacking. Also, make sure you are getting the "Geek Squad", I thought I was and it turned out these folks were sub-contractors. Make sure you have all the cables you need too! The installation would have not been as good as it is had I not had a spare (long!) HDMI cable. The vendor insisted on using a cable wall mounting kit. The kit works well, but the hole it needs is HUGE! I have had other installations with much smaller holes in the wall. Having said all this, the young man (they only sent one guy, when the job called for two) did a great job setting up all the remotes and making sure everything was working properly. Overall a C+, B- effort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad led by Darrell installed my wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 65in LG CurvedScreen Tv. Darrell and his crew did a fabulous job mounting the tv,soundbar and cable box. All you see is the tv. Very professional and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went off with no problem, and he did it very quickly. The person who was assigned was professional and offered some tips on how to use the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job mounting my 75-in Sony TV weighing 95 lb onto the wall. The technicians were very thorough and ensured that everything was to my liking when they were mounting it. Once the TV was mounted, the technician went through the setup process with me and made sure I was comfortable using the TV before he left. Geek Squad did much better than I expected and I would definitely recommend them for TV installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who mounted our TV were great. Knew exactly what they were doing, set up the TV went through its operation and adjustment and left everything as though no one had been here!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Mounting and Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service agents did a fantastic job mounting a 75' TV to the wall with the TV mount I provided. They were quick and thorough with connecting and setting up the TV to the AV Receiver and Direct TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff was very professional, friendly, knowledgeable, and all around great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was prompt, worked fast and clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation crew was great. They answered our questions, returned the bracked we purchased when they used the existing bracket. They cleaned up after themselves and communicated with us on expected arrival time. This is the 2d time we have used them to install TVs and wouldn't hesitate to use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality and quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, knowledgeable specialist and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV mount and surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional. They hooked up everything right the first time. Measured it perfectly. Definitely recommend geek squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, polite and respectful. Did the set up, answered questions. Cleaned up area and asked if everything was done to my satisfaction. Would request them for another install if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very knowledgeable on the set up and operation off the tv. Very clean and neat install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional worker thank you so much installer take his time to make sure the job is done right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team of two, we a lot faster than I would have been,, if it was up to me, the TV would still be in the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came, mounted the tv, sold me a spare cable, and it looks great. There were a couple gotchas though. First, the cables. It's best to buy all the cables you need ahead of time. I needed 1 12 foot HDMI, it was $55. Since they were running it though the wall, I took the hit. Second, they said to run power through the wall, since I didn't have an outlet behind the tv, they needed to use a kit. It was an extra $85. Since I wasn't made aware of this, the sales guys at Best Buy covered the $85. Just be aware if you don't have an outlet up high, you'll need the kit. I'm happy with how the sales people handled it, and pleased with the install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate found that there was a problem with my existing mount which could have damaged my new tv or anyone using it. He corrected the problem and expertly installed the new one. That's the kind of professionalism you get with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agents are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that mounted my tv were knowledgeable and professional. They answered all of my questions. It was an excellent experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love The Setup and Install Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who delivered and installed my TV were amazing! They were courteous, fast, and efficient. I had the same crew for the first delivery / install for the initial TV purchase and for its replacement. Great crew. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who came out to mount TV were very professional. Did a great job with he install. They even helped me move the furniture that the old TV sat on to another location in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very fast and professional My only complaint is that I was charged an additional $40 cash for a cable. The TV came with its own cable.

    I would recommend this to a friend