Customer Ratings & Reviews

Geek Squad didn't meet my expectations ! Best Buy sold me this service and promised the squad would set up the new tv and show me how to use all the features. This was not the case. They gave me very little help setting up the tv. They rushed through the small amount of instruction offered and seemed to only care about getting to the next job.

I paid for a TV installation and remote control set up. The team came out and mounted my TV but, they said we do not program your remote control. I advised I paid for you to do this according to my work order. They said no, you did not. I was told I could read the directions and do it myself. After they left, I called and verified that I did in fact pay for them to program my remote. There seems to be a disconnect between your sales staff and the Geek Squad. The Geek Squad is not receiving all the information or they just don't care.

Wrong address took two weeks to reschedule. Next time doing my own wall mounts it’s so easy.

the agents came in together...3 people they didnt have everything they needed i told them how and where i wanted tv mounted i had mount and power supply and 1 rep told me it was the wrong one and that i had to buy $150 one when i have 3 other tvs mounted with the same one then after cutting small holes in wall told me the one i had was fine they took over 3 hrs to mount a 42 in tv where as the other reps who came in twos took less to mount my 82, 75, 60!!!! unexceptable. they wasted their time and mine then the power kit is now coming out the wall. i did a review for rep and nobody has contacted me

The team didn't understand how the electronics worked. They stated we needed items that we didn't. They didn't know the speakers were bluetooth, thus not requiring a wired connection.

On the day of my mounting appointment, I was informed that they were going to arrive that day. No one showed up and my appointment was canceled without me even knowing. I went to the store to get some answers and I was directed to the Area manager in which he directed them to come 3 days later. My trip had to be rescheduled because of the change and there was absolutely NO COMPENSATION for the mess up on their end

Installation team of two drilled 4 unnecessary holes in drywall, mounted tv way too high, and drilled into my alarm system behind wall even though they had complete access to the room on the back side of wall. They set my alarm off but didn’t own their mistake. I had to pay for the alarm company to come out and fix the alarm. Needless to say, those were all my concerns in the first place. I could have saved a lot of money and made the same mistakes they did. Do the job yourself or hire someone else.

Third party came and mounted my TV. Not sure why pay the $250 when all they did was connect power on and done. No setup of TV settings or anything, wish I knew of this and would have never paid for this service as it is a joke. Wish geek squad would be the ones to take care of this service instead of third parties. Also purchase a soundbar and was to get that mounted but turned out to be extra for that service. Best buy sale reps should notify you of this and failed to do so.

GEEK SQUAD DID NOT INSTALL THE STUFF LIKE THEY SAID THEY WOULD THEY GOT A Third party installed my when I made order to have work done wanted GEEK SQUAD TO DO THE WORK I COULD OF DONE IT MY SELF BUT I HAD SERVICE PLAN WITH GEEK SQUAD THE YAMAHA SOUND BAR 5600 HAD TO HELP WITH INSTALL 43 inch sony but could not install the wire behind wall after mounting tv found that the studs didn't go up and down just one in the middle of wall count run wires have to fix holes in wall now two holes 4inches round top of TV and bottom beside receptial

The geek squad installed everything and got it going. The mounting bracket may not be strong enough for the TV I think they will have to come back and fix something, The TV is not level and does not stay in one spot.

Asked for geek squad to come out to do the installation they said ok but then send a third party to do it now i got wires hanging on my wall they were supposed to hide them no just left them hanging everywhere 0 stars

The man who was going to install my TV wall mount that I purchased from Best Buy told me he couldn't mount on my wall because my wall wouldn't support the TV wall mount. Twenty minutes later a man came to my home took a picture of the TV Wall mount box and left. I have not been reimbursed $267.49, I have not heard from Best Buy telling me they received the TV wall mount. So need to know if it was received and when I will get my money back.

The Geek Squad installed the wrong mount (not the more expensive I had paid for). He plugged in the Blue Ray player but didn"t bother to attach it to the TV even though I had paid for the Premium TV Mounting and Setup which cost $199.99. I am still waiting for Best Buy to provide that service or refund the money to me. Wish me luck, no one at Best Buy seems willing to help me get the service I have already paid for in early June. Instead they switch me on the phone to someone else and I end up spending for 45 min, 35 min., 40 min. before giving up and hanging up.

Did a virtual consultation over the phone and the Best Buy consultant neglected to tell me I would need a new receiver compatible with the new 4K tv and blu-ray. Also, he didn’t tell me that there is another charge for running the hdmi cable in the wall from receiver to tv. Also, cables he recommended were too short. Basically, the virtual consultation was worthless. I initially decided that having Best Buy install my new gear would be right thing to do , but I have very disappointed in the quality of service to date. The consultant would not return my calls, as well.

They did a fair job. I had to hire an outside contractor to finish the job correctly. I asked a person in the store about having geek squad do the additional work and was told I would be charged for it. What is the use of being a member of geek squad? It seems that the way geek squad works changed just after I joined. I joined to extend my warranty and am now sorry that I did.

In general the service was provided by 3rd party, they installed but didn't set up my system right, had to recall Geek Squad to come back out to get my tv to function. Shouldn't have to get call twice for a system set up.

The subcontractor for Best Buy/Geek Squad, Mastec did a terrible job, they don't deserve 1 star. The TV is not level, didn't have the right equipment to properly hang and mount the tv. Needed my wife's help to lift it despite the fact he bragged he could do it on his own. They have tried to fix it many times and so far have been unable to do so, they keep sending loser sub contractors. Not even the slightest apology or credit. My prior experiences with Geek Squad have been excellent. Will never let a subcontractor of theirs in my home.

Change your music to gloomy halloween sounds to match the absolute horror of doing business with ordering by phone not once but twice! Sorry I don’t feel comfortable going into a store during pandemics as an older customer, so on 2 separate purchases. I paid and Twice...geek squad showed up with no TV and No Mount! Shame on me! My phone showed the order, their phone showed nothing. Outsourcing high ticket items is a really poor idea.

Instead of actual Geek Squad people showing up, a couple of guys showed up from Texas Homepros. They delivered the TV, but since the electrical outlet was not in the best place they left. After much difficulty contacting them, I just installed the thing by myself and hired an electrician to install an outlet for the wall mount. Sorry Best Buy. Recommendation: use Geek Squad.

This is tough to answer. As far as the ability of the technicians, it was a 5. The problem was a box that came with the TV. To mount it the way the book said it would have stuck out from the wall about 6 inches. They used to wire ties to secure it. They said they would look for a better solution and call. To date no call.