Customer Ratings & Reviews

I didn't get the service that I paid for. The techs didn't have to drill any holes. the wall mounts was already on the wall. (Didn't hook up my console and Television to my speakers.

I expected better service when paying to have a TV installed as well as my best thermostat and ring doorbell. All the cords from my tv were left hanging down the wall instead of being hidden behind the TV. And the two people who showed up early in the morning should have taken a shower. Smelled like they had not showered in over a week. I was surprised by this service that was assigned to a contractor. I usually get better service from Best Buy. I also had to make adjustments to both my Nest thermostat and my ring doorbell after they left. Those also did not work properly.

The agent was great except that he connected the Flex (which screwed up everything once he was gone). I could not get help so i had to figure out how to disconnect it myself and disable it in the settings

Geek Squad took too long to resolve my issue with my defective tv and I felt they tried to avoid my calls. I do not feel Geek Squad handle my case correctly.

Geek Squad did not hook up my DVR correctly. When I made my Geek Squad appointment I specifically asked for my DVR to be set up with the new TV. The sales agent at the store said I would need a RCA to HDMI converter and so I purchased it. But the Geek Squad agent said I did not need it and that I should return it after he attempted to install the converter. Now the DVR will not record on a blank DVD like it used to. The Geek Squad agent said to me we only set up TVs although I specifically asked for a DVR connection when I made the geek squad appointment.

The geek squad do not explain everything to you they charge me an extra hundred dollars because they had to use a different bit to hang the TV on a cement wall they have a lot of hidden charges beware .

The agents mounted the TV so high that it is unwatchable and we will have to get it re-mounted. My husband mentioned that he thought it looked high and they brushed him off and told him it was fine. It was a huge waste of money and will need to be redone.

You failed to do the job!! You never came to do it. You sad you'd be here between 8 and 12 and you never showed up!!

No good at all suck people And disrespectful to they customers don’t let them come to u house, I don’t appreciate it at All

Delivery was fine, you did not connect tv. Third party hung tv on wall, but didn’t understand equipment for tv hook up. Basically not done. Basically found it hard to communicate with staff at Best Buy. I have a membership should receive credit. Bought 2 television one in my fall of 2020 and 1 from in fla. so2 TVs plus equipment bought. You are a bad taste in my mouth. You don’t get COVID from talking on the phone.

Install guys were great but be careful if you end up purchasing something off the truck and need to return it or get a price match. It took 15 phone calls and 2 trips to the store before I finally got my issue solved.

The agent started to mount my TV and after putting the support on the wall realized it was to small. He only had the more expensive one on truck and I would not accept that. Tried to workout a return and that could not be accomplished. Went into store and picked up new mount and tried to reschedule and that could not be done until agent release job which when I spoke with him he had done. Finally called Geek 1 800 and was told I would need to book it again even though I had a text saying it was rescheduled. Service on this deal sucked so I canceled the deal and returned the mount.

Hit and run. Explained nothing. Paid 259.00 and they didn't even have to mount the tv. Assured by the salesman the Greek Squad would go over some operating instructions. They didn't. Paid all that for delivery. Had to ask for help in moving the tv console back in place. Never again.

My TV was installed to low on the wall. Not very happy.

The technician came out told us the TV was not replaceable then told us to take the TV ourselves back to the retail store for a replacement

The installation was sub contracted. They were friendly but they charged me an additional $20 for “special bolts” and drill bit for the installation on my stone fireplace. I already paid $150 for the special installation through Best Buy and find it disappointing I had to pay an additional fee. This should be pointed out with the home care specialist who drafted everything. Or I could have been ripped off but more than likely will not go through this service again .

Hi, I went ahead and paid the extra amount for geeksquad to run the cables behind the TV and so nothing is showing. The geeksqaud representative said they don't do that, so I was fine with blowing the extra money to pay for "premium". They ended up setting up the TV and mounting it, but it turns out they mounted it crooked. I used a leveler and it was off considerably. I ended up hiring a carpenter to repair the holes and redrill and remount the TV. How can I get my money back that went to geeksquad?

I was charged for free delivery and installation. Installer changed my opt out of targeted advertising and sharing my viewing history without my permission. It was clear he always opts clients in without asking.

Zero stars. Coordination between the 'site survey' and installer and me was completely botched. After considerable misery trying to manage the process, I ended up installing my TVs myself and probably did a better job. It cost me a full day waiting on Geek Squad contractor incompetence, and another to do the install. The price WAS refunded, but overall I figure Best Buy still owes me. I'd never have them do any service again.

Do not have Best Buy install your tv. Best Buy hires outside contractors to do the work. The first scheduled appointment, I waited all day, only for them to call me and say they cannot come because they did not have the correct parts I ordered. At the next scheduled appointment they came too late, causing me to miss a meeting. When I called customer service to fix the problem, they were awful. A 25 dollar gift card... which I did not want. Mind you, I spent several hundred dollars to have them mount the tv.