Customer Ratings & Reviews

The agent was nice and hung my tv and connected all wires. However he was supposed to hide the wires and he did not do so.

Poor service. In July asked to install a TV on the wall. Geek squad people came - however, could not mount the tv which came broken from Amazon- Tv was returned, new was ordered but two hurricanes delayed the process- Geek squad said somebody will come- no follow up- Lake Charles Store- our service based closed for months. Tv was returned again. Now I want to buy from Best Buy- but not to be shipped but brought to me and install- but now the website says- Order completed on Nov 20, 2020- without showing up and doing nothing!!!!!!

I didn’t get what I ordered or wanted. The installers acted like I didn’t pay to hide the wires. They refused because I have shiplap installed over drywall.

The subcontracted crew refused to do a ceiling mount, telling me that the bracket that I’d purchased was the wrong kind. They were lazy and didn’t want to go through the efforts of doing it the right way. Never, ever, will I hire Best Buy to do any mounts ever again. If I could give them zero stars I would.

They did not do this service. When they showed up they said they didn't have the right tools and they were only scheduled for taking a tv that was already down. They didn't put the new one up either. They said that wasn't on their order and I would have to set it back up. The company wouldn't give my payment for this service backk. I di eventually get the $19 for the screws.

The agent left a hole in my wall, failed at securing the cables properly from a wire management perspective, and used a wood screw into drywall to secure a monster power supply instead of a drywall anchor/screw, and as such, the power supply fell off (hence the hole in my wall) as the screw came right back out of the wall … very disappointing experience … called 888 Best Buy to complain and file a claim … was told that someone from the district office would call me back … that was a month ago, still no response …

The contractors that mounted my brand new 86” TV on a my brand new home left all of their mess, dry walls shavings from the drilling, the tv was mounted crooked and my new walls were scuffed and paint chipped. To top it off the tv was not even plugged in nor anything properly installed on the tv sound bar etc. I don’t get how a tv would be mounted and not at the very least plugged in and the work area cleaned especially on a brand new home

The installation was a horrible experience. The installers seemed to have little to no prior knowledge of what the job entailed despite having a consultant come to the house to inspect the job. The sound bar was hanging by a thread and the some screws were missing and even hanging out. One of the Tvs were crooked and my wall now has several holes in it. I was very dissapointed by the professionalism displayed here.

Geek Agents at store was not effective in communicating honest difference between geek squad membership and not being a member. The sell potential customers geek squad membership under disguise that you will be saving , When you need them send the geek squad to your home to do the dirty work of telling you about all the hidden extra fees that you must pay. This is after you have already paid for a yr membership and other fees associated with the job. I would advice anyone to please do the math and read all the fine print when dealing with the geeks.

I have been trying to get a cracked TV screens replaced for 6 weeks. The installer left my wall behind the TV looking like Swiss Cheese. I have been a total tech member for years and have always been pleased with services in the past. This last issue and taking several weeks with no resolution is starting to make me question the value of the program.

We had the employee mount our new tv and mount our old tv in a different room. Both were crooked, one much more crooked than the other. After he left, We noticed the problem and contacted the employee. He tried to charge me $100 extra for him to come back out to fix the issue. We had to remount both TVs ourselves to make sure they were level. What exactly did I pay for?

The person who did the site inspection agreed to all my requirements and provided me with a proposal to install both the TVs. However, when the actual installers showed at my house they provided a different version of the installation process that was never part of the proposal nor did I approve of it. I had to eventually cancel the order. A waste of my time and efforts.

I decided that the location I had originally thought was the best location, was much better than the location I was convinced would be more appropriate. The installation was before Christmas so the Geek Squad had recruited a pair of folks who were not their regulars for installation of a "Motion Mount" for an LG 55" 4K. The second time was the charm. Except we're left with the holes, patching and painting in a brand new wall! Consider safety concerns in traffic areas versus just esthetics.

The technician left software in my tray that was not needed and and message stating that Google Chrome will not work.

The mounting does not appear to be secure and should be secured with straps or cables. I am concerned that the TV will fall off the wall if there is a sudden jolt

One tech showed up who was a third party contractor, not a Geek Squad crew like i have had in the past.....3 previous installs in the last 2 months....all Geek Squad Crews!!! This was horrible...I had to help hang the TV and the Tech could not figure out how to install my sound bar...... Trying now to re-schedule another service.... I have been on the phone for ONE HOUR!!!!!! Service people are NICE....but waiting on the phone.....come on!!!!! Get it right.......

geek squad connected my tv but was inpatient with instructing on how to use the TV remote and was unable to show me how to transfer the app on my phone to the Tv

They never came to mount my television and I am in an endless loop of re-scheduling. They confirmed they would come but never showed up. They charged me upfront for a service at a premium price and DIDN'T deliver the television mount and no one has been able to help me. If I cancel I have to wait for a refund to order from somewhere else. Dealt with 7 people already and have been on hold for hours.

We are constantly getting audio sync issues with Sonos Arc. We already replaced TV and got a new one still getting same problem. And also if we connect with any setup box. TV can't recognize the port and even if we turn it off it will automatically turn on. Getting frustrated with this. It's not worth buying Samsung tv

I was told firmly at the store that there would be no additional charges, yet I was charged an additional $149 + $49 by the delivery guys.