Customer Ratings & Reviews

The agents did well with the mount but the scheduling was a nightmare. Worse customer service experience ever

The guys that came to mount my tv to the wall did not mount it right, there is 4 bolts to mount the tv to the stud, they only use 2 bolts to mount to the stud, the other 2 bolts were just in the drywall not to the stud, very poor job, will not use them again!!!!!

Would give them zero if I could. Would have loved to be able to rate them. Waited for them on my first appointment and it was cancelled without my knowledge. Called to find out about the delay and found out appointment had been cancelled. Made a second appointment and was cancelled again, made a third let’s see if someone has the decency to come and complete the installation and provide the service I paid for.

The technician came to our home and smelt like weed, wasn’t a professional, made a mess of our wood floor and it’s still crooked. We reached out to Best Buy management and never got back to us. We will never go to a Best Buy, never use there services and have told thousands of our business contacts to do the same. I always had great experiences with Best Buy and Geek Squad services so my family is appalled.

They did a good job on the installation. Then handed me the remote to setup tv. My understanding was they would set it up and make sure everything was connected and working properly.

I paid $250 and i had to help carry the tv to be put on the wall

The communication was horrible. The window was 12:30-3:30. The installers finally arrived at 7:45 at night.

They just dropped off the tv and sound bar after i told them where i wanted it ..my mother in law was there i was at work they called me and said i personally had to be there for them to mount the tv...i had the area cleaned and everything out of the way it was obvious they didn't want to do the job!

The service was not what I expected. The men, although, very courteous, did not do a good job. Left all the wires hanging out and it looked extremely messy. I had to call another services to fix the issue costing me more money. Not very happy with the services.

Guys did a great job quick and thorough but don’t rely on them to do security cameras. Same group was not capable of doing a job that should be done

Worst experience ever. Tried about 6 times to get this installation completed. Everytime I scheduled they gave me an 8 hour window and said they would call me with a 2 hour window the day before. They would never call, and then I would call to check up, and they would tell me the appointment had been cancelled but could never give me a reason why. I finally cancelled the order, cancelled my total teck membership, and went somewhere else

The cable management description from both the website and customer service both make it sound like they will manage the wires and run them through the wall including the installation of the hole covers. This does not happen, nor did they go through the other services to see if I wanted them to complete those. The actual techs were prompt on time and the mount was hung well, but do not opt for the premium services.

The Tv is up but not happy with the quality of the service , they didn't make the extra mile to make a customer happy.

So, nothing to review, and probably won't be for some time. I may just do this installation myself!

very bad work done. They person showed that they were in hurry. I had to remind them to put screws at several places and they were telling me that they are forgetting them. They damaged my dry walls and put some puddy in that after my request. very disappointing experience. I just realized that they just put two screws in TV mount for 75 inch TV (one up and one down). it should be two up and two down.

I had no good experiences with this service. After two visits from the geek squad, one to tell me the mount that I was sold was to small and the next to tell me that the area that I wanted my TV mounted would not take the weight of the TV. I even paid extra for the over the fireplace mount. I spent hours waiting for the technician and had to reschedule service several times because they wanted to come late in the evening. Very disappointing and not what I was expected from Best Buy's usually good service.

There is no longer a geek squad as we knew it. All the wonderful geek squad techs of the past are now gone, apparently fired. Bestbuy now sends an inexperienced independent guy to do the work at top dollar. My technician was the worst ever and left a house full of gross amateur mistakes and eyesores that now need costly additional fixing. Avoid the new “geek squad” as in truth it no longer exists.

He mounted the TV, but said she brought the wrong parts for routing the power cable. Said he would return next day. Then the next day, and so on. So I'm pretty annoyed by that.

The installation crew did not show up for the appointment. They did not contact us and the Call Center rep that I talked to was unable to contact them after repeated attempts. We had received emails and phone calls from Best Buy ahead of time to confirm the appointment. I scheduled a second appointment for Friday of the following week. UNACCEPTABLE! I expect to be first priority on Monday after the no-show. This was a big inconvenience for me and my wife!

I was told that premium service included concealing the cords, which requires an additional piece of equipment however the installer told me that he doesn’t work for Beat Buy and he doesn’t do that. I was then contacted by a customer service rep and he said someone would come out and conceal the cords… made an appointment and the person never showed up. Make it right Best Buy.