Customer Ratings & Reviews

I wasn't there when the work was done but I'm sure the installers were nice and professional. This isn't a dig on them. My issue is with the service in general... we have different ideas of what install means and maybe I didn't read the fine print.. who knows. Wires left dangling and a few lag bolts for 200 dollars. kind of like putting in a washing machine without leveling it.

Was not mounted correctly did not leave instructions so we could adjust to correct mounting.

The TV is mounted but wasn't connect, said I need to contact Comcast. It was the end over a long day, moving back to our remodel house and didn't have the time to question the issue as I should have..

The installer raised a previously installed TV 3 inches as we purchased a desktop computer from you and it was blocking our view. In doing so, the cord to the TV would not reach the floor and was suspended in the air in a surge protector. The surge protector with the cord was not secured to the wall. He use a he pressure of the desk to keep it in place and left.

Geek guy not very friendly and were in a hurry to get the job done...although he did a good job on the install..

The installer was incompetent. They use a third-party service used to drill bit so long that it went through from the room they were installing the TV into the room on the other side damaging. The wall said I was going to get someone to call me back to take care of the problem 20 calls later no response incompetent

Third-party Agent (Not GeekSquad) came to install the TV and was surely not expert enough. The service was not satisfactory per my expectation.

Terrible! Customer service worst I ever dealt with! Horrendous!!! Getting 3rd tv tomorrow. First two did not work after 4 hours!! Was lied to by customer service. Every contact you make pushes you to customer service who only follow what’s in front of them. Supervisor always unavailable!.

The agent who mounted the TV did an excellent job. However, I was given a window of when he would arrive of 7am to 1pm - 6 hours. Absurd. Not only did I get up at 6:30am on a Saturday to wait, they never showed up. I had to call and they had to call the tech. I was never informed and they did not come until 1:45. A 6 hour window is ridiculous and non-communication is unprofessional. Never use the Geek Squad again.

Bought TV, Sonos soundbar on Nov 22, and had appointment for December 9th for installation. December 8th, I get two calls. One said short staffed and can't install. The other call said the TV was out of stock and they could not install until Dec 20. I am away at that time for Christmas. Now my install hopefully is Jan 2. I spent over $4000 and I am total tech member. Very poor service.

We paid $250.00 for geek squad installation however no geek squad member ever came only some delivery persons who were not qualified to install the TV. Weeks later after many calls we are returning the TV!!!!

So far, the installation has not been done. GS has postponed the project 3 times. The most recent occurred while I was home (taking time from work) waiting for the installer to arrive.

I was under the impression that they was going to run my wires thru the wall but I was disappointed. I went to the store to buy my TVs because I already had my own installer on standby. Somehow I let them convince me to join a club for $200 and that would make installation of the TVs $50 each at my home. I ended up doing that but was upset when the technician said that was not what they do. I could’ve hung them on the wall by myself. I ended up still having to call out the installer that I was going to originally use just to complete the job.

After 4 tries, removal finally complete. Removal company was great scheduling removal was a hassle. Four visits for removal of one 55 inch TV.

They charge a lot for a grumpy installer that didn’t clean up after themselves. I’ll do it myself next time.

Geek Squad set up my appointment for 7.00 am to 11.00 am, I called to track the status after 11.00 because they didn't show up on time and they just told me they're behind. Customer service is really poor, they don't communicate unless you reach out and their answers are not accurate. They play with people's time.

I don't know - I am 6 weeks and 4 in home visits in so far, and the job still isn't complete due to missing or damaged items. Nice tech guys, not their fault. So far I have wasted 18-20 hours of missed work waiting around for service calls, and have at least one more to go (assuming it gets corrected that time).

The am not confident the agents mounted the 75 inch television into a stud. If the tv falls I will be suing Best Buy. I do not trust that installers.

Agents mounted my TV off-center, tilted *upward* and connected the cable box but did not sync it with the tv remote.

They only sent one man and he complained the whole time and the charged me an extra $100 for it being above the fireplace which was not in his way,