Customer Ratings & Reviews

terrible service, seems like they have no idea what they where doing. maid extra holes on my new tiles on the fireplace. couldn't even put the braket in the middle of the fireplace. had to take a sick day from work and supervise the whole process. worst they were trying to convince me that the Tv look good and best can be done, i paid $600 for this and didnt expect nothing less then perfect. also wear shoe protectors in the costumer house, dont be on your phone, and dont tell me you are in rush

Imagine a bad experience- this was it, start to finish. They did not show the entire day, and kept insisting they were in route. The customer service was non-existent because Best Buy subcontracts the work, so there is noone to speak to. They finally showed at 9:00PM a week later, hung the TV sideways with the cords hanging out of the wall. I will not repeat this experience with the “Geek Squad”.

Horrible service from store to geek squad I took everything back and would never purchase at North Avenue again

TV unstable banging on the wall I've had the teck out 3 times stated thats how it suposed to be but it previously hung on a different wall installed by geek squad and it was rock solid I've asked to speak to a supervisor I've called 5 times was told they would fill out a execute order and supervisor would call within 4 business hours but never does don't use them terrible work and customer service

Installers lied about purchased mount capacity to upsell a lower quality mount for 4 times the cost. Installer also lied about needing a surge protector. Services were for the tv and mount purchased and they did not complete the job. Bait and switch.

The technician was very pleasant but after he left, my sound bar was not syncing with my tv. There was a significant delay in the audio.

The TV we had before we had a CD player hooked to it, now we don't have one because he didn't hook it up.

The worst part of this is not including the actual wall-mount for the TV. This needs to be made much clearer when purchasing. This seems very shady. Had they specified that up-front, I would not be leaving this horrible review. The service people simply left my (delivered broken) TV in the middle of my floor. They would not help me set it up on the stand either. Best Buy sucks!

Although the technicians came in and successfully mounted the TV, they placed it higher on the wall than we wanted (or directed). When asked about changing or adjusting it slightly to meet our needs, the technician responded rudely and his message was basically "there's nothing we can do, deal with it". He wasn't willing to work with us at all or help us. We like the TV itself, but I definitely wouldn't recommend the mounting service at all based on this experience.

Came to my house to mount a 43" TV. After drilling 4 holes told me they couldn't find the studs and I should buy a different kind of mount and left. It took me1 minute to find the studs and now trying to get a refund and wondering about the new holes in my wall.

The agent installed the TV okay, but seemed to be in a rush. He entered the neighbor's apartment accidentally and the neighbor was offended.

Contract workers came out to hang my new tv: a man and a woman. Did not know what they were doing and made multiple holes in my wall because the first holes did not work. They Didn’t bother to patch those. A few weeks later I noticed that one of the 4 screws securing the tv was barely in the wall. It was just in the dry wall and no anchors were used at all. the tv could have fallen on someone or pulled out Sheetrock. Best Buy did have someone rehang the tv but I am still left to fix the holes left as the second team just stuck some caulking in the holes.

I was under the impression tv was mounted on wall and wires hidden in wall. Geek squad member stated it was not included and refused to hide wires in wall. Description needs to let customer know the other accessories needed such as in wall rated cables and power plugs.

Terrible service. The guy came into my home and told me he couldn't mount my tv because my wall mount wasn't purchased at best buy. I will not be back

The agents did not mount my TV. I was promised the Geek Squad and was sent a 3rd party guy who failed. After complaining about the lack of service. Best Buy sends the same guy that originally failed to mount my TV. Ultimately I had to hire my own guy to do it.

Nice Team but the mounting installed is not leveled properly, and the strench is not holding up the TV as it supposes to do.

The agent came to our home. Although he installed it, he didn’t want to be sure everything was working.

took a month to get it mounted to no fault of the techs but everthing to do with the crappy policies of bestbuy the company is moraly bankrupt and so finatually curropt they actually do there best to make sure the costomer exp is as bad as it can possibly be.

Worst experience I’ve had with geek squad. Broken tv mount was installed. Now I’ve waited two almost three weeks to get a new one and I have to pay again and wait for a refund to be issued once the broken mount is returned to the store by geek squad technician.

I would give zero stars if i could. Literally they never showed up two times. The first time they no call no showed, and i had canceled all of my hearings to make sure I was available. This cost me significant amounts of money. I rescheduled it and they no call no showed again. The TV is still not installed.