Customer Ratings & Reviews

The cables were never dressed, just left hanging. Tv I ordered separately to be delivered during install was not on the truck, agent had to go to store to get. No agent or sales rep suggested I purchase a cable cover kit. Had to to the store twice to get a new install set up.

2 individuals were present to install the 75 inch LED TV. they removed the 70 inch LED that was already mounted to the wall and mounted the 75 inch new LED TV. They seemed to be distracted, one was on his phone most of the time and the other said he doesn't have much time and needs to go. When they left I found 4 screws on the floor, plastic pieces and shredded foam pieces.

Terrible. One guy came out to install a 75 inch tv. I had to help obviously with the hanging on the mount. He left with the tv incredibly wobbly, insecure, and with screws unscrewed in the back. Very dangerous for my toddler that’s around. Called support and they won’t send someone to fix it for a week. Unacceptable.

Tech did what he wanted used other materials than what I had asked him to use. Left trash and zipped tied all the cords into one neat line but then zipped tied them to surge protector that was left hanging . Putting tension on all connections going into the tv Soundbar was not able to be mounted but he still closed it as complete and I was charged

We have used geek squad a lot in the last year. This visit was by a 3rd party provider. Terrible attitude, not the same experience at all.

Agent was by himself which was a huge problem. I assured him in every step. My Sonos system was never set up and I had to handle my Bowers and Wilkins soundbar. Great guy but terrible support from Best Buy and still need Sonos set up since I paid for this service.

Agent removed mount and sound bar and suggested that I have a friend come to assist me in how to use my tv

They Suppose To Deliver & Install A 120" ALR Screen & I'm Just Finding Out It Is A 100" ALR Screen With I Brought My 100"TV! I Am Disappointed About That, I Thought They Delivered A 120" ALR Screen!

TV wasn't available when appointments came around. Spent weeks on the phone daily for a hour or more trying to get an appointment after TV was available. In the end I HAD to go to the store where they cancelled everything and re-entered the sale through the store so I could get delivery scheduled. IT WAS A NIGHTMARE. The manager implied it was my fault for ordering online instead of in the store.

There are a lot of good stores to buy a TV, this isn't one of them. Stay far away from this place. Exorbent upcharges and incompetent geek squad.

I made an appt in the store, two weeks in the future. The appt was confirmed and able to see on my Best Buy app. The night before we were told the appt was cancelled. Beware and stay in top

After TV was installed by third party delivery company, Cable Box didn't work. I called to schedule the appointment to re-check the problem. Today one guy who showed up without proper tools. He complained my remote control...again and again. Second guy who installed TV was called to check the cable box behind TV. They found power was not connected properly. Their attitude really makes me angry. They left without saying sorry. Next time... I will use geek squad team by bestbuy only.

I’m disappointed that Best Buy refuses to discuss the installation process ahead of the day of installation. That would help me better prepare and understand the requirements of installing a full motion mount with a Samsung Frame TV.

Please save yourself the frustration and don't use this company. This has been the worst customer service experience ever! After two appointments I still don't have my tv mounted and wires hidden as I paid for. The communication is terrible and they farm you out to a third party who doesn't care at all. There is no reason to use this Geek Squad or Best Buy. Seriously the worst.

The tech guys didn't appear knowledgeable with installing to hide the wires! Damaged the wall in brand new house that will cost $1,000 by official contractor to fix. I appreciate them filing the incident report but very disappointed in the actual installation.

first they thought that the tv could be mounted on existing bracket so they drill two more holes to complete that. I guess last time Geek Squad only put in two screws. OOOOOPS! They were wrong. so they had to drill four more holes. The tv is not level off by 1/4. they said one of the holes is too big to fix to get it level. totally disappointed and i have too live with it.

Tv was too big for space which is not Best fault in any way. I asked them to put old tv back and they told me booked up today and don’t have time for double work. I asked them to install sound system which was part of the package and they didn’t. Left four screws on floor and didn’t wear the foot covers. They did put old tv back but failed to hook even the old sound system back. I will give this review to video only since they are right, if you don’t see us you will be sorry

Tv close to mounting square and in place. Didn’t seem very professional

Don't waste your money on this service. It's not worth the hassle. I've tried four times to get a tv mounted only to receive bad service. When I finally got a date to have the work done no one showed up. I followed up with call and had to reschedule again! Absolutely bad service. Check around for others to do the work before using this service.

Appointment was made and no one showed up twice! Took nearly a month for our purchase to be installed. Once Geek Squad finally showed up the install team was excellent.