Customer Ratings & Reviews

Poor install that left hole in wall plus cables showing and cable router not hidden line I requested

We were originally scheduled for the installation 8 days after our purchase, which was bad enough of a wait. Then, the afternoon before they were supposed to be here to install, they called and put us off 18 MORE DAYS! They said that the installer was sick. So we were evidently moved to the very back of the line. We called and cancelled the Totaltech membership. Never again will we deal with Best Buy.

The two guys went in a hurry and mounted the tv one size lower than the other, I noticed after the left. Didn’t use a level to double check and didn’t give me the opportunity to measure the space with my current tv table. I called them and left a message, I called Geek Squad and explained the situation and dissatisfaction, only offered me another appointment next week, so in addition, I need to wait.

Alreadyanswwred and gave a bad review not to mention job not complete Not rejoining total tech. It is a water of money

The second Sumsung TV that was installed is exhibiting the same issues as the first one that was purchased. The TV first looses the picture and then the sound. It then goes black screen for a period of time before restarting in a different mode. Apparently this is an issue with this Samsung model. What is my next step to have it replaced with a model that does not have these issues???

Best Buy’s third party for installation is complete garbage. If you want a TV mounted without any problems request that Geek Squad comes and does the install. After this last experience I may never buy and have a TV installed again from Best Buy.

Thank you for not delivering my product nor helping me get a new TV delivered. I'm out $3,000 thanks to you

IF YOU CAN AFFORD TO HIRE A PRIVATE FIRM TO INSTALL YOUR TV OR OTHER PURCHASES, DO SO NOW.L

I would have given Best Buy “0” stars if that was an option. My 86” TV is coming out of the wall and Best Buy can’t Re-schedule to come out to fix it for 3 weeks. They never return phone calls when they are supposed to, make you wait on hold for over an hour to eventually hang up on you, & I’m honestly insulted by how I’ve been treated. If asked, I would NEVER recommend them to anyone.

If I could give zero stars I would. They had us waiting around for 3rd time, with nobody showing up. Jokes on us I guess. We took off work to be here and yet again, they didn't show up.

Bad coordination between Geek Squad mounting service and BestBuy Team. Had to make a couple of calls to coordinate replacement of cracked TV during shipment. No support for Certificate of Insurance.

I purchased the Best Buy $200 plan thinking I would only pay an additional $139 to have a TV mounted over my fireplace. The technician quoted me an additional $400!!! I declined the service and was refunded the $139!! Angie's list was called and I found some to do it for $200!! Beware of Geek Quad hidden fees;-(

I was told by the salesman that the old TV would be hauled away by the geek squad when they installed the new TV. When they got there they told me it would cost another $60. It’s a good way to lose a customer by lying to them.

I wanted my TV mounted on the mount I chose for its features of tilting and turning.

Disappointing that Best Buy failed to mention that the outlet needed to be up above behind the tv in order to hide the cords behind the wall...most homes have the outlet below near the floor..

They were very nice BUT at the end the TV was not squared right on the wall and I realized that after they left

Regretfully, for the first time, I am totally disgusted with your service. An incompetent employee at your Virginia Commonwealth store canceled an Oct 3rd appointment attempting to take my advanced payment for the appointment. Now, the soonest that the service will be accomplished is Oct. 26th. This is ridiculous!! If it can't be done sooner..DON'T CANCEL THE OCT. 26TH APPOINTMENT.

Agents were on a rush! Did not provide any heads up on how the tv would be after mounted. Not happy with the outcome.

Hi, We had a third party scheduled thru Geek Squad to mount the TV, but since all family members were sick that day, we asked the person who was assigned for this project to reschedule and that was on the 2nd week of April, but we still haven't gotten anyone reassigned for this job. We have called couple of times and each time the phone rep said they will email us regarding this assignment, and already paid for this job but no refunds. So disappointing.

The service man installed tv on the wall but did not identify in wall hdmi cables and only told me "good luck" for connecting to home sound system.