Customer Ratings & Reviews

The agents initially did not complete mounting my tv securely, so they had to come back and finish the job. Upon their return, only one agent arrived despite my claim to remount the tv which requires at least two persons, and I had to assist the agent. When the tv was remounted, all the devices were reconnected the wrong way and did not function properly until I required the tv myself. However, the original tv arrived with a cracked screen and the agents returned within an hour with a brand new tv.

Worst experience ever. I will never buy a thing from Best Buy again. Farmed out to 3rd party vendors for installation.Hard to communicate with them because they speak very poor English. They cancelled several appointments after I had made an hour drive to meet them at the location of installation.

Not really sure how many times you want me to review. I’ve had two appointments with y’all. Both appointments have been no-shows. With no phone call nothing. I had to call at 9 o’clock at night to see if it was still on their way. You are used to have excellent service. Everything in my house is a star by y’all. Now I have no idea what I’m gonna do.

I wanted my tv installed by Geek Squad and instead they push it off on a third party called Installs, Inc. They give a 12 hour window 7am - 7pm and then never show up. I asked for Geek squad not a third party I could have booked someone like that myself and at least had a number to call.

Paid $200 for the basic service, and an additional $150 to hide the wires. They mounted the TV almost to the ceiling. I was at work and came home for lunch to find the TV 10" higher than where I wanted it. I went to see if I could lower it myself, and the hole (which they installed in my wall) was immediately under the TV mount. Not off to one side or the other, which means I can NEVER lower my TV. I cannot express how dissatisfied I am.

Subcontractor hired, not Geek Squad. Paid for premium install with in-wall wiring. Installed tv too high on his recommendation and also slightly crooked. He refused to fix it. Also didn’t have all necessary components to do in-wall job, but lied and said no problem to come back for no charge and fix everything after I pick up additional kit. Happens all the time, subcontractor says. After I buy in-wall kit, Best Buy says have to charge 2nd install fee. Wouldn’t use this ‘Geek Squad’ service again.

The repairs provided did not fix the issues. We called Andrew the technician the same day of repairs to let him know and the next day, left 2 messsges with no response. Up until a technician dropped our tv and Best Buy replaced it this year, our experience with the Geek Squad was good. We’ve continued to have problems with the new TV but no resolution as of yet.

wasn't great. the service wasn't completed the first time and I had to have them come out again for another try.

The Geek squad did not set up my Frame TV as they were not comfortable with the electronics This is a shame due to lack of days available to schedule

No review yet. The product hasnt been delivered yet. Its supposed to be here on 18th

Use caution as the agents who come out are likely a third party company and not actual Geek Squad. I would insist on having Geek Squad agents when you book the service appointment. Technicians were not the friendliest and took all of the leftover mounting hardware with them. I was not satisfied with the experience at all.

This was for a relative. The TV was mounted but cables were just left on the floor behind the wall unit. While the TV worked, the receiver and sound system were not attached, as represented when the service was purchased, so that the TV speakers, instead of the surround sound, was all that was usable when they left. When the store was called about it, the explanation was that there would be an extra fee for that. It was reworked by someone else and my family member won't use Geek Squad again.

Mitchell was rude. I would overall recommend Geek Squad but Mitchell was rude!

Sound bar was installed 1” off center and out of level

Installation of a new tv has been a nightmare and still not complete! In fact, not even started though the tv was purchased two weeks ago. Very disappointed.

Guys recommended me take the TV back.It was a 85 inch TCL said it wouldn't fit on wall.Told me I needed a smaller TV..I call another installer and he put it up with no problem.

Left and packaging and box behind. Remotes were not connected. Need two remotes and three buttons just to turn the TV on.

My appointment window was from 7 am to 1 pm.... which is already most of the day. Checked the status from my email and no updates. I didn't receive a call until 3pm... telling me they were still 30 mins out. Reviewed how I high I wanted tv before he got started, and though it was straight it was higher than I requested. But of course at this point I'm not arguing any of that as I had some where to be hours ago. Very disappointed in my service.

I am very disappointed amd want my money back for my Geek Squad service. They hung the wron bracket and I have called 8 times to be told the right bracket was on order and would be installed. Now every time I call to find out what the status is I get put on hold eternally with no information.

Miscommunication between front staff and other sections left a bad taste on my mouth. Have to come in and get info this could have been avoided and ironed out as far as what is supposed to happen and i did not get anything except for sorry to keep coming back in the store to get clarification. I hope theyll do better next time