Customer Ratings & Reviews

Agent was very personable. However he dropped the tv from the wall mount by accident. Consequently damage was done to walls & hardwood flooring.

TV was mounted way to high on the wall relative to where my couch is. Now its difficult to watch tv or play video games and is causing my neck to strain when doing either activity. Disappointing given the excessive $200.00 charge for a simple mount.

Geek squad was hired to install my TV mount and TV. They didn't show in the time slot and called after the scheduled slot to tell me they weren't coming. On that call they noted that they knew they weren't coming early in the day but they didn't bother to call until after I waited 4 hours for them. The worst of service. (BTW, I ended up installing myself.)

Very Frustrating. Paid for Premium Install of new TV Wall Mount. Scheduled 3 weeks in advance for 8am - Noon Install Time Window. No One showed Up. Started Calling at 11:00 am. After 8 hours attempting to find out the problem on the phone to Best Buy & their Geek Squad various numbers (they used a 3rd party to do installs), finally 2 gentlemen showed up. No answers/explanations. The install itself was done fine, but spending a full day for a 1 hour job was over-the-top terrible.

Never finished the job. Said they would drop back by on Saturday 3 weeks ago. And will not answer calls!

The job was left messy and we were told all we “needed to do was take a wet rag to clean the dust from the dry wall off of the shelf”, when they never cleaned up after themselves. This meaning they did not vacuum the drywall up, left zip ties lying on the floor along parts of the wall that were cut out and trash from the boxs. Overall I was not satisfied.

The TV was delivered by a contractor, two hours before scheduled. They left without taking the return TV. They came back shortly after to pock it up. They said someone would come later to install and connect. Nobody came. I went to the Best Buy store. The reponse was sort of “hu hum”. The scheduled the installation, etc. for Dec 13. Two weeks later!!

Messed up on measurments have spots on the wall that are clearly noticeable.

The Geek Squad sent a third party vendor for this appointment. WHY????? The gentleman was not real competent and seemingly unwilling to perform an acceptable job to completion. We were very disappointed and dissatisfied with this service appointment!!!

This was the worst experience after this job I will never use geek squab again!! Probably will be closing my Best Buy credit also !!!

I keep booking my installation, but the next day, it asks again for me to book my TV installation. I've wasted two days sitting around all for an installer who does not show up. Would not recommend Best Buy TV install.

After 2 weeks the mount is starting to bend. Geek Squad did not ensure the lag bolts were in the proper place when mounting. Now I’m getting the runaround when I am asking them to come back and fix it. Difficult to schedule a repair and refuse to let me speak with a supervisor.

They simply did not do the job as I asked them to do it but they did it in the easiest way for them, the problem they claimed for not doing the job as I asked them simply did not exist and I had to hire an electrician to finish the job so they basically made me pay for the same job twice

I wish I could get Geek Squad to my home and install it. My schedules appointments have been rescheduled 3 times already. I am yet to find my lucky day to get my TV installed!

It took 5 separate install dates to finally get it right…Unbelievable! Manufacture defects….twice…could not get a Priority install after each issue….had to go through call center and they kept saying they could not schedule because the technician had not finished paperwork….tried contacting store manager on her email with no response…not satisfied is an understatement……

Terrible service. Didnt complete the full job, we also ordered a wall relocation kit for the wores and a soundbar. They only setup the TV mount and left me to do everything else. Need to find another company to finish the job. Not worth the money or time.

Cancelled twice with no notification. Caused me to miss work and planned events. Absolutely abysmal... and I now know more expensive than other services (that actually turned up & notified of any changes!)

My disappointment was not so much with the installers. The installers actually did a bang up job. My grief was with the processing of the installation request. My appointment original was canceled without my knowledge by. Had to reschedule installation date multiple times. Rearranging my schedule to accommodate the installation was a very challenging. Horrible experience.

Poor customer service. Called 4 times and received 4 different answers. Scheduled for today, 7am - 7pm, no one showed up. Almost impossible to speak with anyone. Requested manager and was never connected to a manager. Not able to cancel service as I cannot speak to anyone on the phone.

The TV Mount sold to me at time of purchase was not matched correctly to the TV.