Customer Ratings & Reviews

Hung TV for $300+. Way too expensive. Did nothing else. Velcroed cable box to back of TV but did not bother to tell me. When cable person came to start service was not able to find box. Had to call GEEK squad person who had been here to see if had mistakenly taken box. Was then told it was velcroed to back of TV. Cable installer then had to make a second trip to my home.

Geek Squad farmed my installation out to an awful third-party company. I have called multiple times to rectify the situation, but they have failed me each time. Save yourself the trouble!

Very poor installation experience .. agent damaged my property.. took one month to settle claim not an apology tendered nor was any compensation offered.. I chose geeksquad thinking premium service but it is quite the opposite.. Best Buy management is inconsiderate and displays apathy to your experience after you buy .. the manager in the frisco store treated me like trash when I approached him to help ..

TV was NEVER Delivered! Delivery service stood us up 2 days in a row without notifying us. The store Manager unapologetic and rude telling us "delivery issues were not his problem"

Public WIFI giving us fits with using the systems we purchased. If Geek Squad is able to get things straightened out and working as they should I can comment further.

Almost pointless to have geek squad install your tv . They will screw the mount to the wall but won’t run the tv wire through 4’ of Smurf provided for them . So you have to remove the tv after they install and run the wire . I’ll never use them again .

Horrible scheduling too many cancellations. My advice would be the hire your own local installer. Then you can set a time that’s convenient to you that they will show up on and not cancel so many times.

Paid and scheduled installation of a 70 Sony at my parents house. Installer said he couldn’t do the job “because the tv was on a covered lanai porch”, even though geek squad installed the original tv in the same location previously. Rescheduled and paid more for a 21 December install. Installer said that he could not do it because tv warranty would be voided if installed on the porch. Both times I informed the reservation agent for geek squad where the tv was going to be installed. Still waiting for a refund

The Geek Squad installed faulty sound system with TV install, left without checking it, and I had to disconnect and take it back myself. This I paid $250 for???

I found this service to be extremely expensive. There was nothing Premium about the tv mounting. They did not bring any cables long enough to be mounted, did not ask me to get them beforehand, and were not willing to even try putting the cables in the wall. It took me 4 days and an additional 3 hours of work to find all the right cables that were long enough, and hide the cables myself with an additional wire cover. I would never recommend this service to anyone.

I am giving this one star because of the time it took and multiple appointments to get what I requested. It took at least 4 different appointments and speaking with numerous agents, supervisors to actually get this done. I even had the delivery driver call me and tell me he was at the store and the tv was not available.

Purchased on April 28th and still haven’t received this. Hopefully the tv will be delivered and set up on May 29th?

The TV is -probably- just fine, however the sales guys neglected to tell me I'd need some kind of box from Xfinity to make it function! Install guys hung it OK, we just can't use it. We are out of state for a few months now, so we'll have to sort this out when we return.

Awful service. The person installed a $1K+ 55in tv over 42 inches from the ground. Should be 28.5in. Asked my 80 yr old to help him lift it. Said he had no experience with installations. He came alone. Said he had no experience with installations. Now we will have holes in the wall to reinstall it.

Not the best Ineve4 had. I will try to pay more next time to see if that helps

They mounted the tv and told me that I would need to book another service in order to hide the wires because the wire from the Samsung frame TV is a fire hazard. Also it was a third party company, not geek squad. There is no option to book to hide the wires as well.

Do not feel that for almost $300 I should not have to hire an electrician to put the wires in wall. At least I s huh puld hVe been told before I agreed to install

The two Geek Squad members who set up my TV were condescending punks. What they said to me and how they treated me was insulting. They were on their personal phones while in my living room.

have not got things resolved yet a little upset because no one ever calls back when they say they will

this service is the worst. they schedule and cancel moments before the tiime window ends. Then they reschedule only to show up 8 hrs out if the window . i had to call and find out what was going on.never waste money on this. on side note customer service did give me a refund but i wasted 2 full days waiting on them.