Customer Ratings & Reviews

Trying to get help from the Geek Squad for installation of my home entertainment system was an unfunny comedy of errors. Three missed appointments, lack of foresight about the hardware that would be needed to do the job, and eventually complete u responsiveness to my calls. Won’t be using Best Buy ever again

This was horrible! The service was horrible! The scheduling was horrible, yhey kept canceling! Then when a technician finally showed up, they said they didn’t know how to mount my TV. I had to end up having a family member come and mount it! Which they did with no issue! This is not a service, I would ever try to utilize again! They contract the work out to others!

The agent walked into my home with a chip on his shoulder. It took him about 4 hours to mount the TV. He couldn’t find the studs sand drilled about 15 holes in my wall. I finally had to tell him to start from the door frame where he knew there was a stud and measure from there. Amazingly he sound the studs and finally mounted the TV. I will NEVER use Geek Squad again.

Waited over two for the 3rd party to come to my house and it wasn't even a bestbuy employee and they should up without the tv to install. They went to the store to pick it up and nobody knew where my tv was. I had to go to the store the next morning to pick it up myself and to have them come back out would have taken 3 more weeks. I got my money back and just installed it myself, like I should've done in the 1st place.

I knew that once I started, it was not a Best Buy representative, but it was the third-party that they would leave and not install all. That’s exactly what happened.

The is a disconnect between spoken audio and the lips moving. Also, we were billed for both 65 inch and a 55 inch tv. Have requested credit for the 65 inch as we only have the 55 inch. So far after 10 days this request remains unresolved

Although the guys did a great job, I will never hire again. I found many other pros that will do it for way less. Best buy is money hungry!

Refused to let them mount it after our experience with everything else. They claimed it couldn't be done where we wanted it. We hired an independent contractor that did a fabulous job mounting our 85" on our fireplace. These jokers don't know what they are doing. I normally don't do reviews. But I am doing everyone on everything I have purchased here, It has been a nightmare

The guy that works in a Deptford store is one of the most disrespect , untrained unprofessional employer I ever spoke to guide me the wrong Direction then once he knew he was wrong proceed to hang up on me three times he had an Indian accent it made me never wanna do a Best Buy again. Me and my family have been dealing with Best Buy for over 20 years with the way he was speaking I would not recommend anyone.

The guys that came out to mount my TV, we're not very professional they were not told they were supposed to take the old TV and they weren't very professional in making that known . I was very disappointed in them and decided not to take the order and cancelled.

Buyer beware never purchase merchandise on Bestbuy.com refund take one week if the merchandise is damaged and returned even if it is their fault, very unprofessional no warning lables on online purchase at Bestbuy. Do not purchase merchandise such as TV it a full lengthy process where the customer is always purchase. Warning lable must be place if purchase anything from Bestbuy.com and very unreliable

not completed, soundbar, still not working, have not received what I paid for.

A lot of money to take the tv out of the box, snap the legs on and attach cable.

Purchased a 75" to replace my 65" and mount in same spot. First they canceled twice and were about 4 hours late. I texted the guy pictures of the TV, infared sensor, and components in cabinet that was all installed 10yrs ago. They assured me no problem (just like Best Buy did when I purchased) they couldn't mount, connect to components, or activate basic cable remote. It was pathetic. I had to hire Sundance to come do all 3 (in less than 1 hour)

The worst experience ever they came back twice couldn’t figure it out first time they left with only 5meg she. I was paying for 500 second time they left me with 0!!! Zero!!! I could even work they cost me lost work and days off they busted my wall too and acted like it my fault for having right staircase! I spent $6000 on everything and still have a TV sitting on the floor and a router not installed!!! Pathetic

Geek Squad needs to improved in scheduling appointmenrs. They showed up 2 hours after my scheduled 8-12 window.

8K TV fell off my wall Thanksgiving weekend! 1/ Scott Neuman of BestBuy is failing to make reparations in a timely manner! 1/26 and BestBuy STILL HAS NOT REPLACED MY TV OR MY DAMAGED ENTERTAINMENT CENTER! As a TotalTech member I deserve better!

I will leave a review when the full amount is on the wall and the HDMI cord is in my house. It will be a good review for the geek squad.... kinda pox on ya Best Buy for forgetting the rest of my order after a few days ! You sent me three SMS messages Re; the set up With the Full Mount. I could not respond to because my phone was broken. I can prove it to you if needed. Please let me know when you can deliver the rest of my order.

Didn’t bring the right mount, canceled that part, didn't replace with correct mount, waited for me to reschedule another day for setup. 2nd try, didn't have new mount- told me now that "you'll have to go buy the right mount". Called the store for help got transferred twice and put on hold for 26 minutes.

SERVICE WAS CANCELED. REQUEST KEPT BEING RESCHEDULED FOR NO REASON. WORST SERVICE EVER.