Customer Ratings & Reviews

Three appointments to get the installation completely done.

Hands down the worst delivery service they lie when they were at my house then customer service lies and runs you around in circles and do nothing to help you. The store employees are great and helpful. Customer service is the worst ever and never made anything right.

Tech could not get Universal Remote to work. An appointment was scheduled for someone to come finish installation but no one showed up. I called and spent @ 40 minutes on the phone with Total Tech. Was told someone would contact us to reschedule but never heard from Total Tech. We do not recommend.

Nothing was installed they only delivered the television and I purchased this service at the store that included this. I called best buy to schedule the tv mount again and the person who was supposed to come called the same day stating that the tv showed as mounted on their system and that he couldn't do it.

Technician arrived two hours past delivery window, failed to connect a sensor device and damaged fireplace mantle.

The assigned person from the Geek Squad never showed up for the appointment. I had to call Geek Squad and I was told that the problem was with Comcast. I later found out that the previous tech did not know how to reconnect the television. Due to their absence, I wasted a whole day. This will never happen to me again. I do not recommend them.

The tech brought the wrong lights and said he didn’t know how to install them.Also… My smart home plugs do not work on the timer. My next appointment is scheduled for Jan 6. That will be 2 full months since I purchased the tv. This is not fair!

I knew Best Buy was sending third party installer. Only one person showed up. There was no way he could handle installation of a 75” TV above a fireplace by himself. I had to help him do the installation. When I complained, Best Buy refunded the installation cost. The manager said this was a recurring problem with the third party installer! Why doesn’t BB either fix this problem or hire someone else?

Terrible. Ordered 2 tvs to be mounted, they show up with 1. The 1 they show up with they hang it turn it on and have the screen is static as it must have been damaged in transit. Ordered over a month ago, this was first appointment a week ago, yesterday they don't show up at all because they didn't know they needed to bring the tvs. Very disappointed.

BB sent an overworked team to hang a 77 inch TV ( special install). The team dropped this TV and damaged my fireplace. The damage/ Claims department were super slow and I am yet to be compensated. The replacement TV took its own sweet time to be delivered.

Your scheduling/delivery department is terrible. It took three scheduled visits to have my 75" Samsung TV delivered and installed.

The techs were GREAT but could not run the outlet extender in the wall. I am giving the low rating because your system is telling me it is too late to return the outlet extender for a refund. Please let me return this PLEASE

Given one price and not told needed a special cable for $150.00 or would not install tv as against the law.

They changed the price once they arrived at the house even thou I told them that the tv is 65 inches and it was above the fireplace in the family room

They called at 11:30 saying they were not coming and could not get delivery of item till January 8 order item November 27 No help from management and the customer service was awful and they use third party people for installing and they said this happen all the time I will never buy anything from Best Buy items are still waiting for delivery and install

The mounted and connected two tvs. However one does not appear to work nor did they hide the wires.

arrived on time. prepared all the stuff to get the job done professional and neat. very knowledgeable and friendly.

Agents did not secure cables. Left them hanging out all over the wall and claimed they were not responsible for cable management.

Appointment cancelled without consultation or notice. Worst customer service I've ever had

Installed incorrectly. Speaker bracket is broken. I’ve reached out to my sales man John and he will not return my calla