Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
GEEK SQUAD BROKE MY TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE INSTALLER DAMAGED MY DRESSER WHEN HE INSTALLED THE TV AND ALSO DAMAGED THE SIDE OF THE TV. HAVING 1 PERSON INSTALL A TV THAT LARGE IS RIDICULOUS. THE SOUND BAR WAS ALSO NOT INSTALLED TO COMPLETE THE INSTALLATION.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Forgo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get, just get a Taskrabbit for way less and less wait
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just overall of how they went bout setting it up was a shame if I pay to have geek squad do I expected them to do not someone else
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your feedback with us. We expect our Agents and vendor partners to provide clear expectations and expert service. We apologize if this was not your experience with us. If you need assistance with your installation, please contact us at (800) 433-5778.
Rated 1 out of 5 stars
No Show! Horrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!!! No Show as usual!!! I thought they may try a little harder as this was an order over 8000.00 for 7 TVs brackets and installs.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Pathetic job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Abominable installation coordination, scheduling and (rude) service. Established two separate dates and times and BOTH times received calls at last hour of range of arrival saying they needed to cancel! Then, rescheduled again and never showed up!!@! I am considering cancelling ALL my tech service arrangements with Best Buy.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
TV is hung a bit tilted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is not hung at the center of the wall or the bed. It is a bit tilted as well. Please send a more experienced installer
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when your appointment doesn't go as planned. We'd love to help get your TV mounting sorted out. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.everyone was ok. not exceptional. just ok. Service or help after installation is poor.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Did not want holes that big in wall.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big to mount. Crew was very understanding. Explained options. Very very nice guys.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 2 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment was not hooked back up and area not cleaned up
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job. They were fast and efficient.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Failed assessment by previous discussed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV purchased on 11/26/2021, the installation waited until 12/21/2021. However, on 01/15/2022, the 75" TCL TV I purchased at $1299.99 now sell for $999.99. It should have a price adjustment to be fair purchase. For me, it appears not to be a fair deal. The Geek Suard didn't do the assessment as we previous discussed in store.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - need my refund asspppppppppppppppppppppp
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Trifling installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only half of the televisions were installed. I ordered for 4 tvs to be installed and they only installed 2, informed me that the other 2 could be installed for an additional 400.00 in cash. I needed all my tvs installed because I had a event the next day. Waited a additional 4 days to get my other tvs installed.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
Installed quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cost of installation was in no way worth it, installers were in and out in 15 min. Not really worth 199.95
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to share your thoughts with us! I'm sorry to hear about how this experience was. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
GSquad Never Showed up or rescheduled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment was cancelled without me knowing and then promised to call me to resolve issue was never followed through.. I had to install it myself.. and the 15 minutes Geek Squad could have done it, it took my husband 2 hours.. Very disappointed.. service was great in the past.. not sure why it changed
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
TV Set Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was not centered and a little crooked. One of the Geek Squad guys was very rude. He didn’t have a name badge on, so I don’t know his name.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad took 3 hours to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounting was installed but not to all devices. Drank my beer.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV mounting and install.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted tv and connected it to the external sound bar. However, did not completely explain various features of unit and failed to assist in connecting to various apps. This was their second visit to complete the job after I was required to run the HDMI cable myself.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
GEEK SQUAD INSTALLATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was very professional. Installed my devices expeditiously. Appreciate their professionalism.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
screen is crooked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the screen is crooked, not level from the ceiling, mentioned to installer but he said it was level from the floor
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for your review, and for inviting us into your home. It’s important that your space works for you. I apologize that you were left feeling unheard. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.