Customer Ratings & Reviews

They did not set up correctly on the wall so wires would not show. They kept telling me the things they were suppose to do was not their job. Very disappointed.

The agents came 1.5 hours before their arrival window, criticized my mounting device and upsold me a different one. They were rude and condescending. I tried to report this to Best Buy several times/ways but no one calls back or follows up.

Total Tech is garbage and they have sent to 2 techs out. No one has the right equipment each time. Its 2 weeks apart for each appointment. Now its another 2 weeks and im being told that i need to supply metal screws in order for the tech to do his job. WOW BEST BUY. REALLY?

They overcharged me for the size of TVs installed, did a terrible job with the wiring, damaged my floor by dragging my cabinet back and forth repeatedly, and did not seem to know how to actually cause the TVs to connect to cable or internet. I had to pay to have someone else come out and fix everything.

TV was dropped in my driveway, damaged and installed anyway. It was then left for over a month on my wall. Two months later, I still don’t have a TV on my wall.

I was charged for installation but all they did was pick up a TV. There was no TV for them to install. Very poor service.

First of all, they only sent one person to mount a 65 inch TV. I ended up having to help the tech and hold the TV which I could have easily dropped as I am a 65 year old woman. The whole process was disappointing.

Nit happy with the way it was set up.. called to numerous Best Buy phone numbers and till this day haven’t received a call from Best Buy to fix the problem..guess they don’t care about the customer

No rating as they never showed up. Very disappointed in Best Buy

Absolutely terrible! The men I mounted the TV over the power source and bolted the TV to the mount so I could not plug TV in! I called the 800 number 5 times- only to be out on hold each time and never talk to a person. Horrible customer service!!!

The charges for hanging a 32" TV on an existing wall mount was over 250 dollars. This was outrageous and they would offer no reduction in price. This service is not a good one!!

Geek Squad is all based on who comes out and does your installation. Just like every job, there are good employees and there are bad employees. After you schedule an appointment just hope and pray you get a good one.

supposed to be a full motion mount, only tilts up and down not side to side which is what I was told I was getting.

These people did a terrible job. The TV is mounted crooked. They quite literally put a piece of Styrofoam behind it! Chromecast device which was attached to one of the TVs is missing. The man who set up the device is not available by phone. There's no easy way to reach geek squad by phone. Compared to prior experience, very disappointed!

I already had the mount on the wall, so the tech just had to screw the TV to the mount. Instead of using the proper size screws , he used 1" spacers with long screws, although I suggested that I could provide the proper screws. After he left, I removed the set and re-mounted it with the proper length screws.

Done by a third-party installer absolutely horrible

The gentleman that showed up didn't even try to center it on my wall, which I didn't realize until after he left. In addition, I was told that I could pay to have my old TV removed from the home but he said that, because he was a contract employee, he didn't have the ability to charge for that. He did take the TV, but the experience was frustrating.

Very unhappy !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!$$$$$!!!!!!!!!!!!!!!!!!!!!!!!

I received a ton of obnoxious correspondence from the local installers for weeks, only for two separate cancelations. Ready to return this 98" TV.

My service was scheduled for 04/14/21, However service technician never showed up. And my service request WAS NOT RESCHEDULED. I had to call and follow up to find out the status of my service request and request a refund ($149.99) because there was no plan for Geek Squad / Best Buy to honor my request. Very, very, very poor customer service.