Customer Ratings & Reviews

Mounted to LOW!!! Did so without asking where to put it!! Mounted another without attaching everything!!

They cancelled and rescheduled my installation 3 different times and never would tell me why! The person who finally came and did the install a month later did a good job. Being cancelled and having to change my schedule this many times is unacceptable!!! By far the worst experience ever!!!

Wouldn't know. got a email stating 'Jason' was on their way. After 2 hrs no one showed up.. I called customer service, they told me they canceled my appt without informing no one was coming.. Had to make another appt for the next week. Horrible

Terrible service, confirmed my appointment and then never showed up or called!! We wasted an entire day waiting for them to show up but they never did!! The worst customer service ever!!

My order is NOT completed - the installer has never returned with a part he said was needed, and the Best Buy department has had me waiting 12 hours today for a No Show installer and wants to schedule me for Another appointment on April 15 - We have been waiting Over 3 weeks to have our installation completed

Had an appointment set up for tv installation and have been a premium member with Geek squad. Finally utilize the service and know one showed up. If I had not called we would not have received any communication about the cancelled appointment. My son missed a full days work to make the appointment work for nothing.

Horrible experience. Extremely rude worker and didn’t put the tv correctly. If TV falls Bestbuy will have to bug me a new tv. Right now on the call asking for urgent support since the tv is not sitting correctly on the mount.

The crew showed up and said they could not mount the TV on our stone fireplace. I have asked for a refund of my money and cannot get a response. Be careful of the commitment they make when selling and taking your money

TV is tilted backwards in the stand, not straight up.

I thought I paid for premium but they didn't do anything. they came and put it on the wall and go. they asked more money to hide wire. paid 200 for nothing. I was so disappointed.

Told the agent to mount it way lower than he decided to mount it. Poor service

Bad job at mounting the hardware. When I tried to call them back for help, they ghosted me. I don't recommend purchasing this service. I received it for free through the total tech membership and still wouldn't recommend it. I ended up cancelling another order for the same TV (65" LG C1) and same mounting service.

The Geek Squad mounted my TV to the wall they were quick and I was very satisfied

Poor service. Extremely unhappy. Dishonest. I was told they’d take care of the huge error they made but they dropped that ball. Ridiculous where they mounted my TV. And sadly they didn’t live up to their word. Buyer beware.

The absolute worst. Scheduled twice for installation. Each time was a 8 hour window and both times- no show. So I wasted 16 hours waiting for this. Asked for a specific time to be scheduled and they said i would have to do another 8 hour window so I canceled the entire order.

This package includes full setup, mount, mounting. The crew removed my old TV from the existing mount, put the new TV on the existing mount and claimed they could do no more due to "firecode." regardless, I paid for services and mountbthatbIbdid not receive. I should receive credit for all the stuff including mount that was not done or needed.

Geek squad brought my TV but it was broken. The installed it before we noticed it was broken. They didn’t level it or even Center it in the room which made no sense ..Do it yourself is what I would recommend

They didn’t end up mounting and just left the tv because they said it needed another support beam. Never came back to do the installation. Will be happy to revise review when they finish the work.

Was told that this service would allow me to have my cords behind my wall. That was false. The contractor who came in put my TVs up said the don’t do that unless I ordered special parts. I was not communicated that from the best but person who sold me the program.

Was told that this service would allow me to have my cords behind my wall. That was false. The contractor who came in put my TVs up said the don’t do that unless I ordered special parts. I was not communicated that from the best but person who sold me the program.