Customer Ratings & Reviews

Terrible. Installer was untrained and unsupervised. He leaned on an obviously fragile glass shelf and the predictable happened. Nearly $2000.00 in damages and several months to accomplish by way of Best Buy’s insurance processed.

Tv is great. I’m not happy with mounting. It’s not working right. Geek sqad try to cancel on me every time I scheduled with them. I the phone call on the day of service saying we won’t be able to make it. It happened twice

I bought this TV for my elderly mother and geek squad did an awful job. The wires are not hidden even though best buy recommended a "in wall rated hdmi cable. They hung it off center and if they had used a level, it's really easy to see that it's CROOKED! Tried to rectify the situation with best buy, but the children they hire had no interest in helping me.

I have had to make three appointments to get everything completed and it’s still not done. I was told for my second appointment that I would not be charged, and then was told when they were at my house, they were going to have to charge me something.

I’m extremely upset that my TV was mounted on the wall and all the wires are zip tied and plugged into the $200 power strip they sold me that has ports that are unusable. They’re dead. So not only is it hard to get to and looks atrocious but it’s a waste of my money. I’m extremely unhappy. No one would come back and fix it. Yet I paid for geek squad for like a year. It’s a mess.

Did not understand the product used to mount TV. Told me I could not use mount he was wrong. Different tech got it up.

the actual TV install went ok.. but the tech drilled an extra hole on a mistake and partial hole on another mistake.. when I bought it to his attention. I was told I can space that up... I think it should be repaired and repainted by the team who made the mistake.. mistakes happen but you should own up to them

They won’t cut into your walls yet you purchase a $5000 television that sits so flush that no wires can go behind, so you are just paying to have someone drill 6 screws Into your wall. Hire a real Installer

Haven't been able to utilize the streaming portion as yet.

Installers are contracted and the one who provided the most recent service did not measure up to the prior installers.

Gave one star bc if the difficulty trying to get my order completed. The delivery guys never confirmed and the date wasn’t set until mid morning by that time i was already gone to work. It took two weeks to get this order completed.

Horrible communication. And never performed service after the store rescheduled twice. Very upset with company and service.

Only 1 installer came for the job of a 65" TV and I had to carry the TV with him up the stairs so it doesnt fall. I also had to support him in lifting it to the wall. I feel cheated as I paid a full price for half the job.

If I could rate ZERO I would. My purchase came with free installation. Every appt was CANCELLED. Never got installed.

It needs to be higher up mounted to low!I wanted to but decorations under nearf

Do it yourself!!! Crooked as the day is long!!! Literally at the end of my driveway complaining that the sidewalk wasn't shoveled???? There is NO sidewalk!!!! I live in the countryside!!!?!? Duh?

Best Buy used a third party to install the TV. The gentleman who showed up admitted that he was a home security system installer and had no idea how to hang a TV. Needless to say, our wall is damaged due to his lack of knowledge. He didn't offer to repair.

Paid $200 to have Geek Squad install and connect my new Sony HD TV. They could not figure out how to properly connect to my Sony Sound bar. Now need to manually or use 2 nd remote each time I turn on TV or I will get no sound Waste of money

Worst ever. Didnt knwo what they were doung. Ruined the wall in another room by drilling right through. They also installed the tvs in wring place and too high. They didnt lnow what they were doing.

Installer refused to mount TV because he felt it would not fit corner area. In the end the TV did fit after I had to install it in the same place on my own. Bottom line, tech installers should not dictate where we want our purchased items in our home. Customer service Get a clue