Customer Ratings & Reviews

The agents mounted the TV off center. Did not hook up cable box or any devices. They were rushed and curt. I have never had such poor service from Best Buy. It makes me want to cancel my total tech subscription. There is no star rating low enough for this service

Only half of the purchased installation, for 1 television, was completed. Installation rescheduled by Best Buy/Geek squad, 4 times. Installation still not complete. It's been close to a month since the installation began.

It took you guys three tries to even make it to our house. Cancelled appointments without letting us know. And, when the "expert" finally came out, he was by himself and needed a lot of help from us.

It seemed ok when they finished? But now there are wires hanging down and the cable remote only works if close to the tv! If possible I would like to have Best Buy come back out to take care of these issues.

Horrible experience with the sett up/instillation but went to the store with complaint and it was handled wonderfully.

My new homes floor was scratched. Geek Squad Mgr never called me back. I've tried reaching him several times. Mounting bracket didn't work. Returned everything. Best Buy is not prepared for 98" TV's.

The installation, despite having an outlet to conceal wires, falls short of satisfaction. The back view appears messy, and there exists a substantial gap between the mount and the TV.

Took three appointments. First guy came alone (2 persons required). Second appt. waited all day; nobody came. Also received confusing email about order being cancelled.

I can not recommend this product. Within 4 days of spending almost &2k for this tv we had it replaced because of issues with the screen freezing and going dark . The only way to rid the problem was to reboot . They replaced it but the same thing is happening.

Had to wait for almost a month and a week to get tv installed. Had to schedule three times due to the person connecting it canceling for whatever reason they wanted to come up with. Very disappointed with their performance. Left the room dirty. Will definitely not go thru that again.

Agents was friendly but one thing I need to report to geeks quad they forgot to install the back cover of the tv they just ask to save it how come we paid $249 and forgot to install the whole thing

The service was never completed, the provider didn't bother to call or show up, 2 consecutive days. We waited over 5 hours.

So I guess my payment I paid included poor customer service because that’s what I received. I never came across a manager (Johnathan) who insulted me about my sound system being too old. Mind you, that appliance had nothing to do with the TV amount install. Never apologized just tried to sell me more merchandise. Shameful.

At first I would have given a 5 star rating. However, my husband found that the tv was not mounted correctly and would have eventually fallen off the wall. This would have caused damage to not only the tv but the console beneath it. We were not happy campers.

The agents mounted my tv and it wasnt were i really wanted it to be.

After being told that the installation could be done by a crew of four when I called in and book the installation. The crew that came out said that they couldn't do it.

Service was not provided manager was supposed to refund credit.

The Mount does not have tilt capability. Yet is listed as universal.

They dis good with mounting but didnt set the remotes up right...

Very bad experience on delivery so exited to receive my new tv and close to $3000 with Best Buy for it but the installation guy was so rude