Customer Ratings & Reviews

Gave very little instruction Remote seems very cheap with limited functions. Samsung problem

The individuals was nice but didn't install the TV with the correct height and positioning I requested. Had to contact geek squad 3 times after they cancel the redo. My TV is still mounted incorrectly.

Usually I get a set of Two techs to install a tv(I got two other installed tv) but this time came just one, she couldn’t do the job, she told me to buy a different item and to call her back, I did so, but she did not call me back.

The service agent did not install the TV & bracket as indicated, and we have had to reschedule the w we service two times, still to no satisfaction.

The agents mounted my tv and wouldn’t connect to my soundbar. The tv is extremely loose and wobbly I’ve have multiple tvs mounted by Best Buy and they are never this loose. I’m afraid it’s gonna fall

When you have one task to complete (mounting a TV on the wall) and fail (IT WAS MOUNTED CROOKED IN SPITE OF THE FACT THAT THE MOUNTING HAD A LEVEL BUILT IN) the only word that comes to mind is pathetic. Do yourself a favor and do not buy a "membership" to geek squad. You will regret it.

Tv mounted was crooked and had to come back out second time and it was a much better service from the other guys.

Purchased on 4/28, now 5/24, Best Buy still has not delivered. Multiple cancellations and 3 no call/no shows after confirming that morning and wasting vacation days.

Geek Squad subcontracts installation to Installs, Inc. They in turn subcontract out to local subcontractors. So, in effect, you are not hiring Best Buy, Geek Squad, Installs, Inc. It's a bit of a gamble who will show up to install the product. Best Buy who owns Geek Squad takes no responsibility. Huge nightmare.

Television was not mounted as was told the mount we had would not work. Paid for this service a second time and was told by geek squad member that it would have worked. requested refund for first service visit for soundbar mounting and television mounting.

The squad was friendly, professional but the wall was thoroughly damaged afterwards.

guys were fast and efficient, my issue was 250$ for 10 minutes of work. Had issues even narrowing down arrival time. gave me a 12 hour window and 9 hours into it a 10 minute warning.

I’ve never been so unhappy with a service in my whole life. If I could give it negative 5 stars I would.

Install group unable to fix issues with the TV timing out nor were they able to properly program the remote.

After multiple attempts and no call and no show I finally gave up on having our new 75" TV installed by Best Buy. We reached out to another electronic store to have our TV mounted.

Poor quality installation. Dirty job. Rude people.

They mounted my TV a year ago and now it is crooked. It wasn't mounted to the wall securely enough for a 77 inch TV. Don't really want to pay $250 each year to have it remounted. Kind of pricy.

Hangs loose and not level. The sound bar underneath is also wabbly.

THE TV IS NOT CENTER ON THE WALL. WANT CAN BE DONE NOW?

I was charged $200 for less than 1 hour's work. There was no instruction and the TV stopped working several hours later. I had to have Geek Squad send a qualified tech to fix it. The TV was unusable for about to days. The new tech was excellent.