Customer Ratings & Reviews

They came to the wrong address and had the wrong phone number. i had gone in the store to update my account and they still got it wrong. never had it installed

Service was good but arrival time was not good .. it way passed my appointment time.

Geek Squad did not install the TV -- a third party vendor did. And now, I have to call the Geek Squad to come and finish the installation by configuring the TV to accept my DVD and gaming box.

I didn’t like how they just left the cords showing after the hung my tv on the living room wall

Didn't tighten screws in mounting bracket, didn't leave paperwork even when asked. Called to have the job done right, both times an appointment was made and they didn't show up or even call both times. All together a bad experience. Very unacceptable transaction.

My appointment was on 11 November between 7am and 1pm. No one showed up or bothered to call me and I took a day off of work for this install. I have been on hold all day trying to reach someone in the Geekquad. I got a live voice at 6:15pm and was ammediatly disconnected. I called back and still on hold with no explanation.

I was very unhappy with the service, won't use again

They mounted my TV alright, but don't appreciate "where do you come from question?"...it was very unnecessary. They didn't hook up the speaker, because I can tell they were uncomfortable. I hooked my speaker by my self and it works. They told me the speaker was not compatible with the TV. I need a refund for the speaker installation.

Charged $200 service fee and the technician would only plug my Internet cable into the TV after installing the wall mount (was told Geek Squad permits technicians to only plug in 1 cable). Don't waste your money! The technician was in my house for 12 minutes. I'd like to paid $200 for 12 minutes of work too!

I don't even know where to start from. They have the worst service. I order for their service twice and both time they got my order wrong so I had ro cancel and install and mount my products on my own smh. This was first time using them and never again. Paid for a service a month ahead just for it not to be done.

we paid to have our tv placed over our fireplace, they didn't even center it. never will i pay for someone to mess this up more than I can for free.

Horrible installation experience. The tech installed the TV incorrectly & didn't connect the audio system correctly, so spent thousands for a non-working TV. Very disappointed, especially since they rescheduled the install by a month.

Only hung one TV and one sound bar. We paid for three. They didn’t seem to know how to mount anything. One bolt broke. So I hope tv stays on the wall. Took about 4 hrs. For one tv. Didn’t give any basic instructions about tv or sound bar. Overall I think one star is generous.

The installer ruined one of the cords. Bent the plugin in half and broke it. Left 2 cords unhidden even with the wall outlet hider i bought. And install too way too long. Very disappointed

Geek Squad no-showed my appointment for today and I had to contact them to reschedule and after an hour and a half on the phone with customer service, decided to cancel the service and Total Tech membership.

I could not believe the BS. Paid for no hassle and wound up with excuse after excuse why it could not be done. I wound up doing myself, what a waste. I don’t recommend this service.

Best Buy charged me for a service that was never provided. I cannot believe the unwillingness of customer service to accept that the service was not provided- I should know if the TV was hung or not. And it wasn’t. I would give this zero stars if I could.

The agents have been out 5 times and neither one of my TVs is set up or programmed (and I have been paying each time for Geek Squad to do so). Horrible service. Never buying from Best Buy again after this

Installed TV but tilted forward, alignment off both vertically and horizontally, and one mounting screw was stripped and so loose it could be removed by hand without a screwdriver. Partially corrected by home owner.

the guy damaged my wall and I still need it mounted after the wall is fixed I've had nothing but trouble with best buy over the years and I will never buy anything from them ever again the products they sell are crap they don't last