Customer Ratings & Reviews

I paid $200 plus dollars to have someone from Best Buy deliver and install. The tech gets here with no help. I had to not only pay for the service but also help him lift and hold the television for installation. Totally unacceptable.

The guys that came out where ok to be fair. But this wasn’t a mounting installation. It was labeled that to get an experienced two-man crew out to install my hue lights that FOUR other Geek Squad crews couldn’t do properly (to finish what ended up being a two yr project!).

No one showed up the morning of service, received a call at 11:30 to say no one was coming. I was rescheduled for a week later so I canceled the work went back to store for a refund..

Geek squad did not show up twice and eventually sent a 3rd party contractor to mount my TV The contractor was not able to install the power extension kit because it didn’t have the right tools however the person was very nice and did a job with the tools he did have. Not satisfied with the geek squad service

Was not happy today with Geek Squad technician name Ceasor not friendly was asking questions why I am using Firestick lol that's not his business why I am using Firestick. He told me don't use Firestick it will slow down tv, nothing to do with Firestick to slow down tv.

I was called the night before and told they could not complete the service. I cancelled the service they could not do and rescheduled with the best buy for business but they still charged me 250 and will not return my messages for this irrelevant charge.

The wires and other equipment attached to the back of the tv we’re not attached correctly. All of the equipment and wires fell off the back an hour after the geek squad left. Shoddy hook up and I’ll never use that technician again.

Best Buy never came out for the install I scheduled, never called/emailed/texted to tell why or reschedule. On top of this, I continually got a charge held on my credit card every week

IT WAS A THIRD PARITY CAME OUT. NOT THE WILL BEST BUY PEOPLE.

The install itself was great and the total tech member was very nice, however he lied about the charge and told me it was $0 because I was a total tech member. I was not only charged, but OVER CHARGED and did not even receive the total tech benefit price.

I didn’t set up my TV correctly. They let the mess all through my TV area.

they nevertouched my tv cause they should of taken tv down,to put my lights i bought behind there.he did not even know how to hook lights up keep telling me they have a short in them.so before I send them back i hooked them up they work perfect..so now I am still waiting to hear back from a supervisor its been 2 weeks now.

Best buy Geek Squad is a huge scam - They literally hired a Task Rabbit to do the work of TV mounting for me. Just go to Task Rabbit

The agent cut large holes in my wall for running wire could not run wire then pretended they would fix only to say they aren’t responsible if they can’t run wire. The hole is as big as a wall clock.I have to now spend more money to repair 2 room walls. Very disappointed!

Best Buy installation team is terrible. I used two different crews . They cannot hang a TV straight. It’s a complete waste of money hire somebody else to do it do not use Best Buy.

Has been a hassle from the start, the tech are nice but dealing with best buy geek squad in general no bueno.

The most awful and unprofecional job for whole my life . They instal my TV on the wall unevenly oblique. They lost and removed mehanism what unblock TV from wall mounter frame and now it is not posible to take off the wall TV at all.

I was not happy with the service I received for this request. The damage to my residence, the Constance rescheduling to have my TV mounted and failure working with customer service. Normally I have no issues with the service by Geek Squad on prior service calls.

Never took place. The installation was farmed out to another group that was not experienced with mounting to metal studs. Best Buy knew of this and someone dropped the ball. The crew that was sent out to install a similar tv mount, three weeks before, didn’t have any problem

The installation was slow, disjointed and seem to have been a burden on the installation team.The most disappointing part was the need to ask for basic item in the install.( to set the arm fold correctly)(to install the other components of the home theater to the set) They seemed to be distracted and had other items of greater interest.