Customer Ratings & Reviews

The gentleman that mounted the tv did so with either the mounting frame being faulty or was hung incorrectly. In order for the tv to set properly one has to puch down on one side

Worst service I’ve ever had. Canceled my appointment twice without showing up. After waiting over a month to get tv installed . I cancelled and called a handyman. Then they charged me 38.00 to a tv up that didn’t fit.

I was not able to be there for the install so had my nephew there who didnt pay attention to them installing the mount and tv. They mounted uneven and crooked. Horrible job. Make sure to be there so they correctly install if you use this service

It was suggested that I buy the premium mount service for my existing tv i the living room and that it would be nicer because the cables would not be visable. Well, the tech mentioned that that wouldn't work and that it would be better this way. I really didn't understand, but was disappointed. I would actually like the difference credited to my account.

It sucked ... They rushed through the Installation, didn't explain anything, and didn't make sure that all the other devices were hooked up and working. I am requesting full refund for the inconvenience of everything and the unprofessional customer experience.

They came and install and removed our old mount and they didn’t leave it. So I called them and said the manager will call and solve the problem but I haven’t heard from them

The salesperson said the stand would be delivered with the TV. As we were trying to get the TV delivered, we found out the stand WASNT EVEN IN STOCK!!! Salesperson NEVER Told us that!!! I would NEVER Recommend your store to anyone!

Charged me for specialized mounting over a fireplace, even though it was a fake fireplace and didn’t require any specialized anchors or extra work

This install was no good 3rd party came out to install and they put holes in my walls that still haven't been fixed . also the tv and speaker fell down. The geek squad came out and re mounted the tv & speaker but my walls were never fixed .

Disconnected my Bose system and left it uninstalled. When I called Geek Squad I received an apology. When my wife went to buy a new TV to replace the one they mounted, she was told essentially we were out of luck and didn't pay for premium install. The whole point was to have all cables going to the TV behind the wall. Thanks for nothing.

The agents were difficult, did not install or explain why the TV was not fully connected when they left. Did absolute minimum depsite being an annual Geek Squad member. I am no longer renewing my membership. Very disappointed.

It didn't get delivered to the correct address, and they did not show up. After repeated problems, I drove and bought one at a Best Buy, drove it to my parents, and installed it myself.

Terrible job. Damaged my stone fireplace. BB will end up losing very long term customer if they don’t make this right. Total disaster. What is going on at BB?

Poor job of mounting television. My cables are pressed up on the wall and now I need to get the tv taken down and remounted correctly with the provided spacers. I need to be contacted to resolve this issue asap.

Agents came in and then somehow made it to the upstairs. Left the mess in the room ..As well as did not clean up the box with the packaging material laying around. I had to ask one of them to help me still - Did not do a job. Mounting job was also ok.

Doesn’t work not sufficient for TV size creates tilt downward technician now admits should not of installed need to exchange mount but could not arrive Sunday to do it please call with recommendation for mount and reschedule install

5th cancelled appointment by Geek Squad. TV was damaged when installed in February. Bought a new TV at Northridge store but they brought a damaged floor model full of dust on the back and burned pixels. Cannot get this resolved after multiple promises.

Thought it was good job even tipped tech then after he left found my carpet badly snagged in couple spots then he tried to cover the snag must set his drill down while still turning?

Tv not centered on wall. Looks bad. Didn’t notice until after they left. Not sure why they couldn’t center it. Never told me that it would not be centered on wall. Get anyone else to install besides best buy

2 missed appointments, without reason or notification. When I went to the store to cancel and get a refund, the Manager showed no empathy, didn't say I'm sorry or apologized. Apparently either the Manager was incompetent, lacked customer service skills or this problem is a repeat one.