Customer Ratings & Reviews

My tv fell from the wall and broke due to faulty installation. They used 4 butterfly screws in 5/8inch sheetrock. The tv was over 100 lbs and should been fastened to the studs. The bracket and my wall are still connected to the tv on the floor. Im contacting my attorney to rectify this serious problem.

Best Buy cancelled my scheduled installation 3 times without contacting me. I then asked for reimbursement, but still have not recieved it. The order page shows the service was provided. Completely ridiculous. Never again.

Set up appointment to have tv mounted above fireplace. Was quoted a price and purchased. They called the day before installation and added a $150 to price. Cancelled order.

Team was there on time and were in and out quickly. But the TV mount or swivel portion would not hold. Called to ask if they could assist me with my concern. And was never responded to. And a day after I called for assistance on the swivel issue the TV now does not work, it powers up but that's all.

I did not purchase this tv mount, I purchase a 77in tv and you cannot mount a tv with this . I purchase a console and it was assembled and tv was placed on console . Please remove this item from my account . I told Store Mgr this item was not purchase with 77 LG TV

I requested to have the box taken and your team told me that I should keep it for 2 weeks . I been calling and calling and not they are saying they won’t pick it up !

My appointment was rescheduled halfway through the original time slot for my appointment. When I called in, I was basically told that there was nothing that they could do about it. Unsatisfactory customer support.

My appointment was rescheduled and canceled multiple times without my knowledge. There is a huge disconnect with best buy calll center and third party installers. They are not on the same page. Really disappointed in the service.

Waiting fir them to come to the house to installll

Have had the installer back three times already, and cannot get the audio correct. Some channels missing dialog, but still have background noise. Some channels have no audio. Volume levels constantly changing.

Did not explain how the remote works at all. Did not properly fix wires,. They are hanging out all over. It looks like he didn’t even finish what he started. Very dissatisfied.

This get a customer stuck I can’t bring in the item they won’t bring the new one in they choke you. With that insurance online and in store different policies who knew. Another screw the customer

One of the TVs that was work before my service call, now I’d not, the team left the TV on with no volume, you could not change the channels, not could you turn off the TV…….very disappointed

Inadequately installed my TV. Another member was sent out to fix installation problem, but the problem did still not reside. I had to hire someone else to install my TV properly so that I was able to watch cable. I feel I am entitled to a refund as I had to spend more to hire someone new.

Awful! 3 visits, 2 mounts, added expenses 10 holes in my wall. Experience couldn't be worse! I could of hired a random person off the street and had better results...

Very unprofessional service. The technician was in a hurry and did not answer any questions. The technician was very dismissive of my concerns

Service team said they could not mount the TV at all because that had to use 3+ inch wall lags when I easily mounted it to the preinstalled wood backing board.

No-show! BestBuy’s response? Here’s a $25 gift card for your troubles. I missed 2 days of work waiting for your guys! Best buy, you can do better!

If I could leave a negative star I would. The people they subcontracted this out to didn’t show up or call two straight appointments.

Disappointed with the service. I had to be the one making sure all was done correctly.