Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Geek Squad has failed to connect my device.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th time Geek Squad agents have attempted and failed to connect my TV to my Cameras! Each time I have been told by them to purchase and repurchase connective items to no avail! This has cost me more money, time and inconvenient!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first agent was a disaster ,,the second appointment was a no show the 3rd was ok
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The initial installation seemed to go okay. Afterward, when I realized there problem and asked them to come back that is when all the issues started. I waited twice each one a half a day and no one came. Bad. Bad. Bad. I won’t recommend them to anyone.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Why are they selling the TV rack with no install?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was really polite, but he showed up and said sorry we don’t install this TV rack and then left.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The associates mounted my tv,but left my cords showing.
This review is from Basic TV Mounting - 56" and Larger
I would recommend this to a friendRated 1 out of 5 stars
very upset with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV mounted against the wall, and now I cannot hook up a DVD player or antenna because I can't reach behind the TV. Geek Squad wants hundreds more dollars to come back.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A terrible service was provided, i was trick and they failed to do the service they sold to me
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad was a no-show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Appointment dates and times kept changing and pushed further out. I’m a total tech member and expected to not have to wait almost a month for this install. I ended up having to recruit a neighbor to help me install it myself.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 2 out of 5 stars
I was okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech did okay on mounting but not on TV set up had to have another tech come out and fix
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No show install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn't installed because installer was out sick and they couldn't install it for 2+ weeks later. Not my fault he was sick but Best buy didn't help out at all. I installed myself
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont use mounting service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not complete the mounting service but charged me any way.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used total tech for mounting several tv’s. Never had a problem until now. They broke the coaxial on the tv and now I have to get a quote to repair it but they will pay. If they broke it, they should send someone out, why do I have to do the leg work when I’m busy.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used total tech for mounting several tv’s. Never had a problem until now. They broke the coaxial on the tv and now I have to get a quote to repair it but they will pay. If they broke it, they should send someone out, why do I have to do the leg work when I’m busy.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Not Helpful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed TV and hooked up devices a week later TV sound not working I’ve called and called and called and called with the promise they will come out and fix it’s been 6 weeks and no phone call no geek squad employee came out nothing. I would not recommend geek squad. Bad customer service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
3 hours late, past the 6-hour window
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They arrived a 4pm (3 hours after our 7am - 1pm window)
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came out to do this did an amazing job of wall mounting my TV, but that is all that they did. This service was NOT completed as said. Trying to speak to someone is rather frustrating as I am being transferred from one person to another.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst experience I have had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not information me on whats going on my order. Wouldn't want to buy another tv from best buy
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Installation and setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best I’ve had from them. They did a terrible job at setting it up too the receiver.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
they smashed my tv and haven't replaced it yet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE! They smashed my TV and almost a month later I'm still going back and forth to try and get a replacement.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party install to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service ever I will never do business with best buy again
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend