Customer Ratings & Reviews

After a year the install is coming apart and I called Bestbuy customer service who informed me that they would redo the job for another 250 dollars. Not happy

Never came to install. Canceled same day. Rescheduled twice and still cancelled on me at last minute after I used PTO to get day off to be there for installation.

I will never use geek squad for tv/home theater installs. As soon as they arrived, they just started saying “we can’t do that” over and over. And I had basic requests. Got a local company to do it instead. They did a better job for less money.

Horrific organization, communication. Now the tv doesn’t work. I’ve had this tv 6 weeks. Had gone out 3 times. 4 phone calls to Geek Squad.

Never happened. They canceled twice and I return the TV.

Damaged my TV, would not do anything, went up to claim department, favor best buy. If you want to use their service. If you want to use them, stay with them, watch them do everything. My $3000 tv is finished.

TV in good condition. there are many features which I fail to understand and use.

Technicians came to my home but did not install the TV because they did not want to drill through an adjoining wall, so I wound up putting the TV up myself.

I already expressed my disappointment on 2 surveys, Best buy mislead me , I purchased premium mounting with Geek Squad but got crappy mounting and no Geek Squad. Don't believe what they say! Also customer service has not responded to my complaints.

The tv was not mounted on the wall where I wanted it. It was 10inches to high and not centered on the light like I told them to put it. Also they did not know how to hook up the audio system. I had to do it myself

1. He did not mount the tv. (He was not familiar with the mounting bracket.) 2. He did not “set-up” the tv. 3. He did not “ make the wires look neat”. 4. He did offer to mount the sound bar and the other 2 TVs in my house through his company at $100 per tv and $45 per sound bar.

Ordered TV, mount, and install for parents living a state away in assisted living. “Install” limited to plugging unmounted TV into wall for $250. Frustrating, and ordering online was a pain and a half.

geek squad came to install will see how it holds up

The rep who was an independent contractor left holes in my wall due to poor measurements. The mount/ tv was not even. I had to help the rep install the mount. I am still waiting for my wall to get fixed.

Failed to connect to cable on first visit Missed two scheduled visits then screwed up my remotes do none of the streaming services work charged $500 to mount tv over the fireplace

Attempted to mount my tv knowing its a firewall between townhomes. Couldnt find studs or a way to mount tv. Left holes in my wall. Had to make claim to get settlement/fixed. Make sure you check that they know what they are doing first.

The Geek Squad member mounted my tv way higher than I wanted him too. He asked my gf where to mount it and I noticed he didn’t mark down where she wanted it and sure enough when we came back in the room it was mounted 3-5 inches higher than we wanted it too.

No show or call i was waiting for 5 hours, i will not reschedule

No expertise. He did not prepare well. No experience on product installation

I received an email that the tech was 10 minutes away. He never arrived. When I went back and looked at the order if had the billing address as opposed to service address listed. He said he called me but he did not. Now have to reschedule.