Customer Ratings & Reviews

I highly recommend the Geek Squad, but please don't send a subcontractor. They are there to just get the job done (in and out) and didn't care about me as a Best Buy customer. Geek Squad had to come out after them to finish the job. Be sure to always ask for ONLY Geek Squad. Worth it.

Noone showed up! I have my reminder email. No one called to cancel or reschedule. No emails either. No refund in my account!! I sent an email to find out what happened and no one responded. I called and was kept on hold for a LONG time and no answer. I am furious!!!

TV was installed unlevel and crooked. Requested appointment to fix the installation and same team was sent. I have been having trouble getting another appointment to fix the installation.

I was under the impression i was paying the extra 500 for tbe geek squad to provide the mount to mount the tv i bought. But instead i they put my tv up on my old mount whivh was ment for a 50 in tv. Not an 82'in

Didn’t show up for install. Said I didn’t have an appointment even though I had an email with the date and time on it. No apology from corporate help line. So I cancelled the entire order. Over $2,000 of equipment. Sad.

Ben had trouble with his computer and then his laptop throughout the time I was there. I came in to fix my screen. He ended up telling me to take it the the other Best Buy. (I had them fix my screen last month at another location. ) your staff here is terrible.

Tv stop working, haven’t received new tv or resolved issues. It takes impossible to long. Pointless to pay for Bestbuys membership

Poor install. Ignored input, issue still unresolved.

The agent came on time friendly installed my ring door bell took about 20/25 mins camera works fine but my doorbell doesn't work anymore he didn't hook a wired or something now i have to wait 2 weeks to come fix his mistake Not cool at all ...

Did no show for scheduled appointment for installation. Terrible customer service. No follow-up, they said they would call, but never did. Issue has been referred to the NH Attorney General's office.

Didn’t get anything finished. I had to hookup myself

Rescheduled a full week with no reason. Would give 0 stars if I could.

The TV mount was mounted crookedly I was scheduled on two different occasions with a six hour window for them to come with my new TV and they did not show up neither time nor did they give me any notification that they weren’t coming.

Less than thrilled. The TV still has wires everywhere, even though they said they would be hidden. And the installer put the cable box too low for the remote control to be used while lying in bed. The biggest waste of money.

How many times can I say this to you’ You have the wrong email address for the Darlene Waggoner in California. I did not get any products installed. I live in Ohio. Get your records corrected. I’ve been trying for months to get this straightened out.

The guys came in and quickly placed the tv on the Mount that was already installed, no work was needed there. They didn’t bother to go over the details and set up of the tv with my family leaving me to figure out what to do on my own.

PAID FOR INSTALL- DIDN'T GET IT! PAID FOR INSTALL- DIDN'T GET IT! PAID FOR INSTALL- DIDN'T GET IT!

The mount was the wrong type so the tech Stephanie brought a different one, sold it to me and then took the mount back to return it. Best buy never refunded me for the mounts (2) and stole my money ($100).

We never got to watch it, All orders were canceled. The sales person said the Geek Squad could hang this over the fireplace, however they could not...It became a bad, embrassing experience

Install by third party not Geek squad. Arrived many hours late, rushed the install and left without completing all stream services, remotes, completely