Customer Ratings & Reviews

Horrible No service. Best Buy scheduling is non existent. Logistics training would be a very valuable to your scheduler. Nobody even called to tell me they couldn’t make the appointment. You will never get my business again. I’ll go to the small local store.

Labor only Didn’t do all that was advertised wish I had went another direction

They arrived over 3 hours AFTER their 6 hour window. 2nd installer didnt show. Said they would return following week. Didnt respond to my calls/texts and, ultimately, never showed back up.

The mounting of 2 televisions took over eight (8) weeks with the staff cancelling all of the times. The cost for their services that I ordered was well over ($500).

TV mount would not work. Promised a second attempt in 2 weeks. The technician showed up alone for a 2-person job without the promised mount. Still no TV mounted after 5 weeks.

Ordered the Legrand Kit for wiring and never got it installed and was charged a bundle with no zero call backs!

Was canceled in July when television was bought. They did not cancel it and it is taking almost a month to get it canceled as of today’s date it is canceled and taken off my credit card.

Best Buy was unable to hang my TV. Sent a second visit but only sent one person. He refused to hang the TV. Had to hire a person myself to get my TV hung.

My TV was mounted on the wrong mount and it's be a nightmare trying to get it remounted on the one I bought. This had been going on for a month

The agents scratched the heck out of my brand new hardwood floors by dragging the boxes around rather than lifting. These are not even surface scratches but deep ones that will cost me money to have fixed.

Best Buy stole my money and didn't install the TV and didn't include the "TotalTech membership" of the 1-year expiration that I paid for this service in my account...

3 techs came out and told me I need a different mount because they were not experienced enough to adjust the mount. I went and bought a mount and they said I was rescheduled to have the mount installed the Wednesday after and no one showed up.

this is my last experience with best buy. very disappointed

Worst installation. No effort to put in the recessed socket. No one informed that it has to be there. Multiple follow up and multiple reschedule. General total tech or geek squad behaviour

TV mounting well done. Connection to Sonos doesn’t work well. The Bluetooth player doesn’t work. I had a repeat call and was told to replace it. Bought an exact replacement and called the installer. He came and couldn’t fix it. Not sure what to do now.

Aaaaaaaaaaaaaqaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Did not come with the proper size mount that I originally ordered so I had to buy the right size off the truck up front so disappointed

TV mounting srvice has been done by some external agency and not Geeksquad

Very frustrating service altogether. My last transaction with Beat Buy has been a nightmare!

My tv stopped working after 65 days, won’t turn on. Was great while it worked