Customer Ratings & Reviews

the day before scheduled install they cancelled .. They rescheduled for three weeks later. Everything was cleared out of room to facilitate the install. Now I am putting everything back. Geek squad not very impressive so far.

The agent could not use my wall mounted unit “ he never saw it before “ instigated to use a new one he was familiar with charging me for it.

They messed up twice with my appt I had confirmation they were coming but never showed and when I called they said I didn’t have an appt.!! I had to take off from work 3 days. I think I should be reimbursed by Bestbuy!!

Team that came hung the TV crooked. Didn’t use a leveler. So now any art around it looks funny. Also, they didn’t connect any of the devices. I had to connect everything myself after To get the TV Working.

Neglegant install. Broke my tv. Customer service couldn’t replace the tv. So they were supposed to send a refund. Now I’m stuck with no tv and the full amount on my card. What a crazy experience

I canceled the order. I got a better deal from Costco. The price was the same although I paid a bit more for the installation. But using the Costco credit card I was able to add, at no extra charge, seven years of coverage.

my appointment was cancel with no notification, not a call, text, or email.

I don’t like how my high my tv looks on it. The mount doesn’t move side to side or forward so it just sits there and I have to move my furniture around all the time to be at eye level with my tv it takes some much out of me that in the end I don’t even want to watch it. Worst purchase ever

Took several attempts for the service team to mount the TV onto the wall. Then indicated that they could not install the in wall unit.

The process of having two televisions mounted in my house was a nightmare. To this present day I am still waiting for the Geek Squad to return and have my other television mounted

It was not in the correct place, but it got done!!

The technician canceled 3 appointments taking 2 months, then on delivery day they would not mount the tv even though I bought the geek squad. They said there was not an order to mount it.

My TV was hung but not level and wall was scuffed. Not happy i have to look at crooked TV. The tech said he didnt have anything to clean up my marks left on my newly painted walls.

GEEK SQUAD WERE NOT GOOD INSTALLERS, CALLED BESTBUY SPOKE W/ CYNTHIA WAS A BAD MANAGER TO BAD RESPONSE. IN THE CURRENT STATE WE ARE FACING, BAD SERVICE

I had to return to the store and physically pick up the mount after the Geek Squad canceled the installation, reporting it was not in stock.

I am still having issues from installation. There was very little instruction as to how to operate this complicated install.

The TV was mounted crooked with wires showing at the bottom. The remote control set-up by Geek squad has been a disaster with constant problems. Hopefully the third trip to our house will resolve the issues.

Lousy install employees. They said it’s not their job to mount the TV on the wall but they will do it anyway. They made us feel guilty that they are mounting the TV on the wall and they will not get paid for it, necessitating us to pay more as tips.

Set up never happened. It was canceled after being confirmed 3 times. Poor customer service. Canceled anniversary plans for nothing and could not get them back.

I never got this service and they won’t refund my money. I bought a TV in Aug and 4 months later charged me for this. Fraud stay away.