Customer Ratings & Reviews

The experts were not professional to install the TV correctly, they made multiple holes in the wall to fix and install the TV, and they try to hide their mistake from my eyes also.

I was promised a service and by 2 different reps, one being a supervisor….now I’m being told that the service was never notated and will not be honored. This comes after 90 days of waiting

This will be the 3rd time I have filled this out. In short I'm very unhappy with the installation. Maybe someone should call people when they are not happy. Obviously I'm not going to go into all the detail again bc no one from your company really cares

no show no call; had to reschedule again.. this is the third time (different services) where i got an email confirmation of appointment but never gotr an update and where there was a no show

I bought this service thinking it would be easy. I have spent more time on the phone than if I figured it out myself. I have rescheduled twice and no one comes. I ordered my tv o er a month ago and can’t get anyone to answer the phone? They need a better system.

Two attempts to install a TV and both failed. First was a no show. Second refused to hang TV on wall. Installed it myself. They didnt even power up the TV.

I received a call several hours after they were scheduled to mount my television indicating that one of their crew members was sick and that I could either reschedule to a later date or find someone else to perform the work. I found someone else and got my money back.

Never turned up to install. Worst customer service, clueless and can't even tell the status of my request to install 2 dyas post installation date

Couldn’t get ahold of customer service for a couple days when I did they were no help then tv was installed wrong payed for in wall wires never happened they just wire tied all wires like the tv but service was terrible and to top that they haven’t sent monthly bill when I said no to paperless

Do Not Ever Have Geek Squad Install A TV Over 75 Inches In Your Home Because They Will Cause Damage To Your Wall And Try To Hide The Damage And Charge You For TV Wall Mounts That They Use Because Your Wall Mount Are Not Compatible...

The contractor they sent broke my TV and their insurance didn't pay full replacement cost, so I'm out an extra $600 to buy a new TV.

This has been a struggle. I have had nothing but issues. Cannot get any help. Can not get anyone to provide me this proper service. When no one shows up, no one calls to explain why the service was cancelled.

Techs only willing to mount TV even though I purchased soundbar and TV wall plug adapter. Very dissatisfied as I am a Totaltech member. They were willing to do it but for an additional $100 dollars. I did it myself.

I had scheduled an appointment. No one showed up that day. I spent over two hours on the phone and then they scheduled me a week later. They apologized and said they would send me a gift card for $50. That never came either. A week later the TV was finally installed.

I left specific instructions where to place the tv and it still was put on the wrong wall. the gentlemen let and said he would come back Monday the 25Th November.

Geeksquad installed a defective TV - didn't notice distortion on the screen - then urinated all over my toilet and didn't flush....or even wipe off urine from the seat.

I was told when I purchased this they would also hide the cables through the wall. They never did and told me to call geek squad, I did and they told me the store would call me and of course I never got a call back.

The Tv was not installed on the 1st visit and was delayed numerous tmes.

Incorrect installation. unprofessional staff, dont follow basic hygiene (shoe covers), did the installation incorrectly.. and show attitude when asked to do it properly. have to order a reservice

Very disappointed- men were inexperienced and didn’t complete the job. They told me to call an electrician- as they were unable to fish the cords down inside the wall.