Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This work has not been done. The installer dropped my tv on the floor, damaging a pixel and ruining the tv. Now I'm having to deal with their insurance company. So NOT a good experience.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Setup failed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad person did not correctly set up our tv.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Mounting of cable box done with poor quality mater
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $250 for mounting of Tv and shortly after the cable box fell and broke because it was attached using double adhesive tape that could not handle the weight and heat generated by cable box ,,, it has taken one week to get someone to repair poor quality job done
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share this with us! We know your TV is important to you, so our goal is to get it mounted and set-up so you don't have to worry about it and can just relax knowing everything is taken care of. However, the experience you described does not line up with the level of service we strive to provide. While sometimes we need to think outside of the box, using double-sided tape should not be considered a way to attach your cable box, so we apologize that this happened on our watch. If you haven't already, we recommend calling our Geek Squad Client Care Team at (800) 304-1259 so a case manager can be assigned and try to improve your experience with us.
Rated 1 out of 5 stars
no installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no geek squad. Third party which should only have delivered tv. It is a big issue with the staff at my store who did a great jog with credit. I will not pay for $260 installation charge!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Do NOT waste money/time on Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is clear the men sent out had no idea what they were doing, left the TV mounted tilted and apparent they bent portions of the mount so it does not function properly.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not really happy with the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did a good job putting the TV up but I paid for premium mounting and also bought the membership as well. What I received was a basic wall mounting, and no wired were tucked or hidden. So I feel like I wasted my money honestly.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never did this service and yet still charged!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never done and I was charged for this service. I keep going back and forth with people about this and no resolution yet. Constant promised phone calls and emails since last month!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad BIG FAILURE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t even deserve 1 star. Took Day off and they never showed up. Confirmed the day before. Gross- ALWAYS USE SOMEONE ELSE
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Third party vendors Beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The had a 11-3 window didn’t get here till 730 did not call to say they was late and had the audacity to tear up my brand new home paint job
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Destroyed the wall and a/c wiring when mounting tv on wall. No customer service response
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad agent cut our entire power line for our house and our tvs have both been having issues ever since. I was supposed to get a claim for a refund which also never happened. Very disappointed
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No thanks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, had an appt for 2 tv mountings and stereo hock up got no call no show! Waited 22 days for this now I have another appt for May 20 a total of 7 weeks. Have a party on Saturday and no stereo! Very disappointing!
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Terrible Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never mounted my TV. Charged me. Still waiting for a refund. The manager at the Frisco store off of Eldorado promised a prompt reply to my situation three weeks ago. I guess prompt is open to interpretation.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you letting us know about your experience. We are glad to hear that you trusted Geek Squad with your TV mounting, however we understand that not having the service completed can be frustrating. We apologize about any inconvenience this has caused you. If you were still not seeing the appropriate funds regarding this service, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Unhappy Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer severely damaged my custom wall. He had no idea how to install a wall mount. He left without hooking up my TV. Definitely would not recommend using Best Buy Installers
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv wall installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very unsatisfied! Twice I've scheduled dates, taken off from work and no one shows up for the installation of the tv on the wall and no one calls. Extremely unhappy with the service. I would NOT recommend!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Niran
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and paid one week before thanksgiving and 8 times scheduled not met. Very irresponsible total tech support and nobody is accountable. I never seen this type of services
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
UNHAPPY CUSTOMER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was terrible did not explain how features work on my new TV Techs seem to be in a hurry, left fingerprint all over my new TV & also tried to add additional charges..I will be contacting management
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad unable to install TV level
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid over $300 for TV installation. TV is not level. Getting more unlevel over time. Do not use the Geek squad to mount your TV.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
TV was not mounted on wall as ordered
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Am disputing the charge, since the installation was not performed. After numerous phone calls, nothing has been done.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
worst service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sent 1 person to do the job. i had to help mount the tv. paid $249.99 to have them do it and ended up doing it with them. worst service ever.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend