Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 2 out of 5 stars
Could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a non-Geek Squad contractor and he was okay.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Greetings! Thank you for taking the time to review the Premium TV Mounting service! I’m pleased to hear that your service was completed successfully. Please know that if a qualified Geek Squad service technician isn’t available to perform a service in your area, sometimes
we will work with trusted partners to complete service. We want you to feel confident in the service you received, so if you have any questions or concerns, please do feel free to reach out to speak to a Geek Squad agent on the phone at (800) GEEKSQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Waste
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t completed! they showed up didn’t call first! What I was told in store was opposite from what I was told once they arrived at my dose. I shouldn’t have bought the additions home assistance.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never showed up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never showed up at the right time. They called 5 hours later and I was out of town. I haven’t got back my gift card yet. It’s also missing $200
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Not a good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While they thought they could use existing wire channels, I ended up with two sizable holes in the wall, that needed to be patched and re-painted. The Geek Squad guys worked hard, but I would not have purchased the new TV if I had known it required opening up the wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing this experience with us. We sincerely appreciate the feedback!
Rated 2 out of 5 stars
I don't like the TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not as clear as the 6 year old Samsung it replaced.
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Damaged my wall by over tightening the bracket. Tried to complain, they said they’d bump it to management and never heard back
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
THE AGENTS DID NOT CONNECT A HANDLE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AGENTS DID NOT INSTALL A HANDLE, THEY GAVE ME THEIR NUMBER TO CALL THEM, I CALLED THEM TEN TIMES THEY NEVER CAME BACK TO INSTALL THE HANDLE, IT WAS A JOB DONE VERY VERY POORLY BY KRISTO, THE GUY WHO CAME TO DO THIS WORK, I GAVE THEM $40 IN TIPS,
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the wrong bracket, so the sound was not installed. And they left the bracket at my home, so I had to return it myself
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
They tried…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a terrible job, the tv was completely sideways, he blamed it on the wall mount. My dad came over and he literally fixed it in 10 minutes.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't leave room for the cable cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They said they would leave room for the cable guy to hook up the TV and they didn't. Now I have a TV that has no cable and have to pay the cable company as well to come back and set it up.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
VERY POOR SERVICE.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv is in need of adjustment. It needs knowledgeable techs to take the time and care to “GET IT WORKING PROPERLY”. It’s no better than a 14 year old tv.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Never arrived
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible terrible terrible customer service and communication
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 2 out of 5 stars
Fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t see much that was done but better safe than sorry
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Television wall mount installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor customer service. The technicians do not work for Best Buy so you don’t know who’s coming in your home. I would not recommend.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Open box purchased that didn’t work and held my family room hostage for five days.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Geeks is a rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I know is I purchased a $399.00 tv and it cost $806. After the geek charges. Will never buy from Best Buy or ever use the Geek service again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Phhhhttt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not happen. Pandemic delayed installation FOREVER and we ended up installing it ourselves.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We are all certainly living in strange times right now and we appreciate your understanding. We’re sorry for the inconvenience that this caused you and we hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know because the installer said he couldn’t mount it to the wall after I bought the Total Tech package.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr Ted C. Klatt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad Employees Installed Our TV's In A Professional Manner And Did An Excellant Job!! I Have Been A Geek Squad Member For Numerous Years!! Thank You, Ted C. Klatt
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad TV Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t complete the job. Know one from Bst Buy store or Geek Squad does anything about it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friend