Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
Little Boy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave one star because i had to...Does not deserve any rating star....Horrible.....use to be good. Had use different installer
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad, unpleasant and not customer focused
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing level of service. I expected experts and received little to no expertise during install. In addition, I know everyone has a bad day, but the senior installer was reasonably confrontational and abrasive.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth what I paid for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $200 to have my TV mounted and it’s sitting on my mantle. Did not get what I paid for. Will not use geek squad again.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed TV Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. Techs came several times with excuse Of why it couldn’t be mounted. Third part was assigned and tv was mounted on first visit with no issues!
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Store not in the know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not ehat they told me I could get done In The store. Couldn’t hid all my wiring and they should have know that’s when I signed up. Also techs really didn’t have much trouble shooting accessories to get me want I was expecting
This review is from Basic TV Mounting - 56" and Larger
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor support, Dartmouth MA store.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor support out of Dartmouth MA store. I am still waiting for resolution of receipt of poor quality TV.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy / Geek Squad Horror.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible experience with Best Buy. I bought 2TVs. Neither was delivered. See previous review.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Billing issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried for 6 hours to get someone to help me and each time i'm told no one can assist me or I was transferred to the wrong department. Double billed for Geek Squad service.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Still haven’t installed my tv !! A month later!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They canceled on me 3 times and then rescheduled 3 more times and never showed. I would never recommend them to anyone .
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t deliver when they said they would and had to go to store to pick up items and get a refund for installation since they told me they don’t have anyone who could do it.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out for this. I'm sorry to hear about this misunderstanding or lack in communication. This is definitely not the level of service we aim to give you. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad left me dissatisfied with sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent removed my old TV and installed the new one. But he left the sound too low (it's on 100 but is too soft). He gave me his ph. no. to call (he wanted to check into it), but he blocked my call.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
The installation team did not know what they were
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents drilled through a wall in the bedroom and damaged the wall on the other side in the living room The mounting bolts were too long so they covered them with electrical tape What a mess
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. It’s always frustrating when a service doesn’t go as planned, and we can understand wanting to make sure everything is done correctly. We have Agents standing by to help. For support with this, please email onlinesupport@geeksquad.com. Please be sure to include a summary of your concerns and your full name, email address, and phone number in your email.
Rated 1 out of 5 stars
Unsatisfied and very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor poor Ridiculously poor my TV came January 22 it was broken they didn’t even take it and bring me back a new one there making me wait another month I purchased this TV December 14 I’m not getting it till February 3
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Contractor didn’t do a good job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mount is crooked. Techs talked me out of installing an in wall plug kit on my larger tv, ok so use it for the smaller one. Then they said the plug kit was too large for this tv, would be visible, etc. not happy at all.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
They don’t know what they were doing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to do it myself because these guys did the worst setup to my home theater and all my devices connected to my tv.i paid$100 extra for something that I did it better .i unplug all the cables and set up everything again myself .waste of money!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .That isn't at all the kind of experience we want to provide to our clients. We want our work to be done right the first time every time, and it sounds like it was not here. Please call us at (800) GEEKSQUAD or (800) 433-5778 so that we can discuss this.
Rated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a lot of money only to have the installers cancel on us 2 times without notice
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Squad missed wall stud!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV would have fallen off the wall if I did not hire a separate contractor to put in electrical outlet behind TV! TV was not mounted into a stud in the wall.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad Never show up.......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad NEVER came to do the insulation -YOU sent out a third party installer who only showed up with the sound bar!!!!!!!!!! unbelievable!!!!!!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Install television wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really appreciate being able to just have my television mounted up where it need to be . The technicians were on time fast and courteous and knowledgeable. My wife and I will be calling again in the future.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV is missing 4 bolts that are still in the package. 3rd party did installation and so the Geek squad has to come and finish the job.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend