Customer Ratings & Reviews

Install by third party not Geek squad. Arrived many hours late, rushed the install and left without completing all stream services, remotes, completely

Multiple holes drilled in face of brick fireplace. TV and sound bar were not properly connected. Technicians were in a hurry and sound bar performance wasn’t checked before they left.

Worst service can't get the order straight since the inappropriate people inappropriate people spoke to the store manager 6 times had Geek Squad out here 3 times nothing was done correctly

The screws were not put on tv mount right tv loose on th mount i contacted store manager 2 weeks and no action and i didnt go off when they drilled thru wall and broke bathroom wall mirror

Terrible appointment schedule. Keep postponing for 3 days in a roll. I am done with this. Horrible services.

Was assured I would get geek squad - got 3rd party

My Sonos home theater will not work with the Samsung 55" Frame !

Individuals were too young and immature and didn't understand what Customer Service was. Too loud and invasive in their personal conversations.

My tv still is not completely setup. It has been a month. Can't get an appointment they just keep sending out the 2nd hand man and I won't let that man in my house. I think I have talked to bestbuy about this at least 5 or 6 times.

They didn't speak English. My tv is at a slight tilt and I hate it. I'm going to hire someone to redo it.

Never showed up TWICE Took time off of work twice postponed again for a third time. Cancel total tech don’t do it. A waste of time and money I ended up going to Costco. Better price too

I was told they couldn’t hide the cables in the wall because it was a “fire wall”. That turned out to be a lie. They just didn’t want to do the work. Very lazy!

Sent one guy to do a job that took two. And, he did a poor job. I had to finish the installation on my own. Why do I pay for Total (??) Tech???

The agents mounted the TV, but split the wood on the wall it was mounted on. Now we get to go through the process of dealing with insurance to get our wall fixed.

The person tha install my tv did a horrible job they damaged my wall i have to dismount the tv and mount it again Have to spend money to fix my wall

Didn’t install TV. , they gave me reasons that would not true , didn’t check everything. My husband was able to install after , with no problem .

The first appointment we had which we took off work for was cancelled without notice or explanation. We worked with a store geek squad manager Javed who escalated the situation on three different occasions and still no resolution

The first people that installed the TV did a very poor job because it was not level.

Service was not completed. Simple TV mount, and third party install team works for three hours - TVs is never turned on. Very poor service continues. And, bestbuy will not answer their phones!

Best Buy could not deliver and install the mount and tv I had ordered for almost 2 months - Totally unexceptal, so we took the tv home ourselves and installed it like we wanted.