Customer Ratings & Reviews

The agents never mounted my tv’s said they coming back tomorrow tomorrow came no call no show now I’m having a difficult time

3rd Party installer arrived and not very professional. Used a Makita to screw the wall mount bracket to the new TV. Two installers showed up and only one half worked.

The installers did not have to attach wall bracket. I already had one attached. I asked them to install bracket for where I was moving old 55 inch and they said I would have to pay for another install.To worried about selling me on extended warranty.

I have the total tech program which provides free tv mounting but on the scheduled days (3) they canceled so eventually I end up mounting the tv myself,,,

Never happen, three no-show and ridiculously long wait to reschedule. Totally worthless service.

Despite my repeated efforts to warn them and their arrogant responses “we know what we are doing”, they installed the tv off center and could not correct it without redoing the holes and the whole installation!!!

Would give a 0! Missed 2 scheduled appointments and never called to advise they would not be showing up

I waited a half a day and nobody ever came so eventually around 5 PM I called and was notified that the appointment was canceled and nobody ever notified me about that before that

The Geek Squad never connected my TV. I call my Brother from San Francisco he connected everything in 10 minutes. I PAID 200 DOLLARS. AND IT WAS ONLY A DELIVERY. SO I WANT A CREDIT OF $100.00 FOR NO CONNECTION.

Subcontractors didn't do the job correctly. Left hole in the wall and did a shoddy repair on it. Called in to get a different crew to complete the install.

I purchased approximately $10K worth of Equipment and the technician arrived to install 5 tv’s and only did two and didn’t want to do any more. He had a very unprofessional attitude and lazy. I would not use them again.

It was a terrible, unproductive service. Nothing worked when he left. TV mounted way too high. These services cost too much money to end up having to still do it yourself.

they flat out could not do it. completely incompetent and looking at their watch to see how fast they could leave

Television broke -- it no longer works at all -- after just a few hours of use. Awful.

Geek Squad cancelled all 3 appointments without explanation. Never arrived. I cancelled Geek Squad subscription. Terrible customer service.

The agents installed tv, put visible whole in the wall, left without even saying a word, Cricketes from the agents , Best Buy , and that extended warranty I bought!!!

TV was installed with wrong cords and connections were incorrect.

Totally ripoff!! Very unprofessional left the mess for me to clean plus changed the appointment time three times. Stay away and get the same work do for half the price with Walmart and get better service.

Geek squad mounted my tv and after commenced to saying that the tv mount I provided was trash. The kicker is he recommended I purchase one from Best Buy and it was the same brand I had already. Makes no sense.

The Geek squad schedule an appointment confirms it and then does not come and does not call.I spent hours on the phone witn people from the Geek squad and learned they give installation to a third party.